Hariadas Ammal AK Murugasu

Handling incoming and outgoing phone calls

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Keeping reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Confirmed appointments, communicated with clients, and updated client records.
• Printing , Laminating & Filing
• Simple data entry
• Stocklist inventory checking
• 5) Keeping the receptionist are neat and tidy
• 6) Sorting and distributing post
• 7) Receiving deliveries & couriers

• Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
• Managed specimen sample handling, receiving, storage and inventory.
• Maintained lab by calibrating equipment and cleaning surfaces and items used.
• Demonstrated flexibility working in a fast-paced and ever-changing environment.
• Prepared specimens for testing and analysis.
• Logged samples correctly into computerized tracking system.

• Set appointments for patients and reached out to reschedule appointments due to provider availability.
• Assisted with documenting clinic activities and updated medical records.
• Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
• Helped front desk staff register and process patients.
• Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
• Accepted cash payments, adjusted balances and submitted records to accounting.

• Set appointments for patients and reached out to reschedule appointments due to provider availability.
• Assisted with documenting clinic activities and updated medical records.
• Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
• Helped front desk staff register and process patients.
• Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
• Accepted cash payments, adjusted balances and submitted records to accounting.

• Take meal orders from patients and serve them timely
• Attend to patients’ needs
• To meet and exceed all individual and team Key Performance Indicators (KPI) set by the management.
• Respond to all enquiries or support requirements in a professional, courteous, and efficient manner and resolve all issues on the first contact and deliver amazing patient experience and build patient loyalty.
• Perform any other duties assigned by supervisors or managers.