Nisha Dahal
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and team collaboration skills at Dubai World Trade Center, enhancing service efficiency and guest satisfaction. Mastering both customer service and repeat customers, I significantly contributed to the success of major events, embodying a results-driven approach with a focus on continuous improvement in service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Dubai World Trade Center
04.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Worked as an supervisor in Banquet operation and handling biggest royal and emarati weddings, Also handled outside catering as an event incharge.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained and mentored new interns, leading to a improvement in team efficiency and service speed.
Intern
Dubai World Trade Center
10.2021 - 03.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Experienced in biggest exhibitions F&B services like Gulfood, Gitex, Arab health.
- Gained hands-on experience in various software programs, Cash handling and POS systems.
Education
Bachelor of Hospitality Management - Hospitality
Kantipur International College
Kathmandu, Nepal2021
High School Diploma -
Himalayan English Academy
Nepal2017
Skills
Customer Service
Menu Knowledge
Strong multitasking
Time management
Conflict resolution
Team Collaboration
Food safety and sanitation
Barista
Cashier
Certification
Expo2020
Customers Service Excellence
Airshow
Formula 1
Languages
English
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Waitress
Dubai World Trade Center
04.2022 - Current
Intern
Dubai World Trade Center
10.2021 - 03.2022
Bachelor of Hospitality Management - Hospitality
Kantipur International College
High School Diploma -
Himalayan English Academy
Expo2020
Customers Service Excellence
Airshow
Formula 1
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