NIRMAL JERAMAN

• Provide overall oversight of swap operations in adherence to organizational policies and procedures.
• I was responsible for addressing any deviations from established standard operating procedures and escalations, as appropriate.
• Coordinate/attend progress meetings (client), internal meetings.
• Maintains patient confidentiality in accordance with the Personal Data Protection Act (PDPA).
• Resolve problems concerning MOPs, site problems.
• Assist in interview coordination and safety
• Preparing and presenting employee reviews
• Hiring, training, and developing new employees.
• Organizing employee schedules. Roster Management.
• Resolved issues between employees and customers using company policies.
• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Complied with safe operating practices and assessed operational procedures against best practices.
• Assumed responsibility for personnel deployed to work site.
• Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
• Inspected cleanliness of common areas and offices.
• Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
• Coordinated site investigations, documented issues, and escalated to executive teams.
• Managed site logistics to minimize disruptions and maintain clean and safe work environment.
• Delegate daily site operations to the swab supervisor.
• Part of site audits and compliance team.
• Assisting the finance team and HR team whenever required, pertaining to site issues. Performing and supporting any other duties assigned.
• Submit end day report (EOD), POS settlement, and tallying daily sales transactions.
• Proficient in swab registration system (SRS) and Plato CMS.

• Coordinate/attend progress meetings (client), internal meetings.
• Resolve problems concerning transportation, logistics systems, customer issues, customer complaints, or problems.
• Assist in interview coordination and safety.
• Preparing and presenting employee reviews.
• Organizing employee schedules.
• Led hiring, onboarding, and training of new hires to fulfill business requirements.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Developed and maintained relationships with external vendors and suppliers.
• Delegate daily route planning to the ground supervisor.
• Statement taking and reporting all accidents (Road traffic), follow up on liability claims, repair issues, and incident investigations.
• Overseeing training and coaching functions, creating a work environment that promotes teamwork, performance feedback, mutual respect, and employee satisfaction.
• Supervise daily operations to logistics specialists, planners, or schedulers.
• Fleets and truck management
• Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, and logistics quality management.
• Implementation SOP for cold-chain deliveries.
• Direct organizational operations, projects, or services.
• Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
• Direct distribution center operation to ensure achievement of cost, productivity, accuracy, and timeliness objectives.
• Initiate the review of the existing and establish new business process (when required). Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
• Analyze financial records to improve efficiency.
• Recommend optimal transportation modes, routing, equipment, or frequency.
• Manage operations, research, or logistics projects.
• Drafting of subcontractor service agreements.
• Check, verify payout for subcontractors, incident report writings, and investigations.
• Ensure the general upkeep and cleanliness of the fleet, including the monitoring/keeping records of fleet maintenance, repairs, insurance, road tax matters, and roadworthiness of the transport fleet.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Trained and guided team members to maintain high productivity and performance metrics.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Acting as office Manager during Maternity/long leave by Colleague. (6-8 months)

A brief scope of the job assigned.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Resolved office disputes swiftly and equitably, maintaining a harmonious workplace.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Optimized office space utilization, leading to a more efficient and productive work environment.
• Coordinated with the IT department to upgrade office technology, enhancing overall efficiency and data security.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Coordinate and monitor supply chain operations.
• Arrange trucking for cross-border (Malaysia) and local delivery.
• Coordinate shipment arrangement and schedule.
• Liaise with customers or warehouses for the readiness of cargo to be delivered.
• Prepare shipping documents, including permit declaration.
• Invoicing and filing.
• Handle order processing, prepare, and maintain reports and files for all operations records, correspondence, plans, and expenses.
• Assist in the coordination and preparation of all necessary documentation for the movement of cargo.
• Perform tracking and tracing functions, and assist in daily warehouse administrative activities and communications.
• Liaise closely with external parties to ensure shipments are expedited smoothly.
• Correspondence and liaison with customers, and to attend to their inquiries.
• Handle any other ad-hoc, administrative duties.
• Improved order accuracy through meticulous data entry and verification processes.
• Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.

• Supervise and oversee a team of 7 logistics staff (drivers) and prepare daily delivery schedules for 4 lorries and 3 vans.
• Work closely with the customer service team to ensure timely delivery.
• Handle day-to-day warehouse operations and requirements from customers.
• Conduct monthly inventory cycle counts so that the physical quantity is tallied with the system quantity.
• Maintain warehouse items in an orderly and safe manner.
• Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Organized warehouse space and planned layouts to allow for maximum storage capabilities.
• Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
• Documented shipment receiving information.
• Supervised team of helpers, laborers and material movers to efficiently complete tasks.
• Trained new team members on proper and safe use of tools and equipment.
• Determined staffing needs, developing schedules to staff all shifts.

• Driving and handling goods.
• Provide friendly service to our customers.
• Ensure goods are safely and timely delivered, collected.
• Maintain and ensure cleanliness of company vehicles.
• Assisting in loading/unloading.
• Any other ad hoc duties.
• Attended training courses to build understanding of processes, techniques, and industry.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Supported departmental tasks to increase understanding of industry processes.
• Filled out timesheets and paperwork according to identified requirements.

• Project: Singapore parallel train (SPT), Jurong Island Client: Exxon Mobil.
• To conduct daily TBM, regular site inspection, and recommend realistic action to improve safety and maintain a safe working environment.
• Enforce rules and regulations, and environmental monitoring of workplaces.
• To supervise the safety of the workforce.
• Performing risk assessment for various hazardous work being carried out and hazardous identification.
• Ensure proper record keeping, prepare reports, and logs of factory occurrences. Organize safety meetings at all levels of the organization.
• Provide education and training to all workers on the relevant health hazards, safe work practices, and proper use of PPE.
• Carry out safety promotion to motivate workers by complying with safety on site. Attended weekly and monthly HSE meetings with client and main contractor. Involved in internal and external audits (Every six months, once).
• Apply daily work permits, conduct gas checks.
• Completed workplace safety and hazard inspections.
• Monitored safety practices of new and existing employees.
• Led employee training on safe usage of equipment.
• Assisted in accident investigations, identifying root causes, and recommending corrective actions to prevent future occurrences.
• Participated in safety meetings by answering questions from staff members.