Nini Johari
Summary
Proven leader and effective communicator, adept at fostering customer engagement and enhancing team performance. At McDonald's, spearheaded initiatives that significantly improved customer satisfaction. Skilled in public speaking and disciplined in approach, consistently achieving results through responsible teamwork and strategic customer interactions.
Overview
4
4
years of professional experience
Work History
Sales Promoter
Optimo Pte Ltd
03.2024 - 09.2024
- Provided coupons, product samples and informational brochures to customers.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Sales Assistant
Cotton On
02.2023 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Picking Packer
Redmart
03.2021 - 11.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Crew Leader
Mcdonald's
01.2022 - 02.2023
- Monitored team members to verify work quality and address concerns.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
Education
N Level -
Bukit Merah Sec
Singapore11.2019
Skills
Discipline
Responsible
Team wok
Customer engagement
Effective communication
Public speaking
Timeline
Sales Promoter
Optimo Pte Ltd
03.2024 - 09.2024
Sales Assistant
Cotton On
02.2023 - 01.2024
Crew Leader
Mcdonald's
01.2022 - 02.2023
Picking Packer
Redmart
03.2021 - 11.2023
N Level -
Bukit Merah Sec
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