Nor Nazrenah Binte Selamat

• Handled outbound calls from international customers, assisting with flight ticket purchases, reservation changes (date, name, route), and service add-ons (meals, pets, unaccompanied minors).

• Processed voluntary and involuntary itinerary changes with applicable fees and upsold fare or cabin upgrades.

• Resolved flight irregularities and addressed customer inquiries related to flight operations.

• La Première Ambassador, Air France – CIP Terminal

Provided premium check-in and personalized service for First Class passengers at the exclusive CIP Terminal. Attended to guest needs by offering a range of luxury amenities including complimentary beverages, canapés, cold cuts, shower and napping facilities, buffet options, shopping assistance, and buggy transfers to the gate. Ensured a seamless and elevated departure experience through exceptional customer service.

• Flight Controller – Check-In Operations

Oversaw counter operations, ensuring timely opening/closing of check-in counters and completing pre-flight arrangements such as meal orders, seat assignments, and accommodating special service requests (e.g. unaccompanied minors, passengers with pets, wheelchair assistance). Verified travel documentation and managed escalations in coordination with airline representatives and international liaison officers. Coordinated with baggage services for load tallies, discrepancies, relabeling, and standby/offloading procedures. Compiled post-flight reports, logging incidents and delays.

• Reservation & Ticketing Officer

Processed ticket sales, flight modifications, cabin upgrades, and service add-ons while handling payments via cash or card. Assisted disrupted passengers with rebookings, cancellations, and compensation, including issuing travel vouchers. Provided support through phone and email for flight schedules, fare inquiries, and travel requirements. Managed end-of-day sales reconciliations and reporting.

• Departure Gate Liaison Officer

Led gate operations by ensuring adequate staffing and briefing team members on roles and flight-specific duties. Confirmed aircraft readiness—cleanliness, catering, and cabin setup—prior to crew boarding. Managed boarding flow and crowd control at the aerobridge, coordinated with flight deck (Captain) and cabin (Purser) to resolve last-minute issues and ensure smooth departures.