Isha Arora
Gurugram
Summary
Dynamic professional with extensive experience at American Express Global Travel Business, excelling in expense management and audit oversight. Proven ability to enhance processes and ensure compliance, leveraging strong problem-solving and teamwork skills. Adept at database management and delivering impactful reports, driving performance improvements across teams.
Overview
6
6
years of professional experience
Work History
Team Coach
American Express Global Travel Business
02.2022 - Current
- Become a subject matter expert on the corporate card and T&E data, analyzing and auditing spending to ensure policy compliance, and continuously seeking and implementing process/program improvements.
- Provides coordination and assistance to key stakeholders (Controllership, Procurement, Internal Audit, Risks & Compliance, and Executive Leadership).
- Propose and implement policy and process enhancements to improve expense management systems and user experience.
- Delivers feedback to leadership on suggested policies and procedures to gain efficiencies and overall compliance with expense management tools and platforms.
- Manage day-to-day administration of the corporate card, including the issuance and termination of global employees.
- Assist in fraud monitoring by responding to alerts, and ensuring quick identification and resolution of suspicious activities.
- Handle projects testing and implementation.
Process Developer
Genpact India Private Limited
05.2019 - 02.2022
- Responsible for daily T&E report audits in accordance with the set policies.
- Following up with employees for delinquencies.
- Preparing and delivering monthly & adhoc report (as per requirements) & handling employee queries and responding in clear lucid manner.
- Reconciliation of payments.
- Maintaining a close relationship with the Banks (Corporate Card), internal teams and the employees.
- Focused on core activities like Audit, Card Administration, Handling internal queries.
- Track all expense reports not complying with company standards
- Handling post and pre-audits
- Documents exception to the travel policy
- Prepare monthly presentation of the expense which aren’t as per the policy and need to change.
- Updating DTP’s whenever required
- Monitor T&E policy compliance, communicate non-compliance issues to management, and address issues to the process management.
- Maintain copies of invoices or correspondence necessary for files
- Reconcile bank statements.
- Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance
- Verifies vendor accounts by reconciling monthly statements and related transactions.
- Correspond with vendors and respond to inquiries
- Prepare Aging report and payment run report.
- Handling generic mail box.
- Maintaining SOPs
Process Associate
Capgemini Technology Service India Limited
03.2019 - 05.2019
- Invoice and expense/claim processing as per the guidelines.
- Expense report auditing
- Handling Temporary Housing expenses according to company policies
- Month end activities
- Handling generic mail box.
- Maintaining hygiene for SOPs.
- Auditing of the Travel receipts according to the Companies policies.
- Maintaining the SLA
Education
MBA - Finance
NMIMS
12.2023
Bachelor's Degree - Commerce
Delhi University
12.2015
Higher Secondary - Commerce
CBSE
Delhi12.2012
Senior Secondary -
CBSE
Delhi12.2010
Skills
- Proficient in database management applications
- Market research
- Reporting
- Teamwork
- Client handling
- Problem-solving
- Stress management
- Adaptability
- Expense management
- Audit management
- Performance improvements
- Strength training program development
Timeline
Team Coach
American Express Global Travel Business
02.2022 - Current
Process Developer
Genpact India Private Limited
05.2019 - 02.2022
Process Associate
Capgemini Technology Service India Limited
03.2019 - 05.2019
MBA - Finance
NMIMS
Bachelor's Degree - Commerce
Delhi University
Higher Secondary - Commerce
CBSE
Senior Secondary -
CBSE
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