MOHAMMED HASSAN
Mumbai
Summary
Strategic and results-driven travel operations leader with over 25 years of experience overseeing corporate travel, vendor relations, air programs, and data reporting in global organizations. Proven expertise in managing large teams, leading cross-border travel operations, optimizing cost efficiencies, and driving travel program compliance. Adept at engaging senior stakeholders, leading business-critical projects, and leveraging analytics to inform decisions and deliver measurable value. Recognized for fostering innovation, building high-performing teams, and delivering client satisfaction at scale.
Overview
28
28
years of professional experience
Work History
Head of Operations
Satguru Travels
Pune
02.2024 - Current
- Lead centralized operations for global and regional corporate travel clients, including African market accounts.
- Delivered 80% growth in online bookings and 90% improvement in operational efficiency through digital innovation and streamlined booking processes.
- Oversaw budget planning and resource allocation, achieving a 12% YoY increase in profitability.
- Directed vendor relationships and cross-functional teams spanning reservations, ticketing, customer service, and logistics.
Travel Coordinator – Corporate Travel Services
CBRE India (Client: Nomura)
Mumbai
10.2021 - 01.2024
- Led travel policy development, vendor governance, and airline/hotel contract negotiations.
- Supported global approval tools and implemented reporting dashboards for spend visibility and compliance.
- Designed and distributed pre- and post-trip analytics, improving tracking and reporting accuracy.
- Successfully managed high-value VIP travel, ensuring personalized and efficient service delivery.
Senior Manager – Operations & Client Relationship Management
dnata International Pvt Ltd
Mumbai
04.2012 - 09.2020
- Directed travel operations and client management for major global accounts, leading a 50-member team.
- Designed SOPs and managed smooth transitions for volume clients, ensuring zero disruption during onboarding.
- Negotiated travel contracts (airlines, hotels, ground transport), and led monthly business reviews with clients.
- Created dashboards and trackers to monitor compliance, feedback loops, and service benchmarks.
- Developed and trained travel teams, enhancing client satisfaction and team productivity.
Manager – Operations (Corporate Travel)
Carlson Wagonlit Travel Ltd
Mumbai
08.2010 - 04.2012
- Oversaw a 24-member team at implant locations, managing end-to-end corporate travel for key accounts.
- Conducted operational audits and client service reviews to improve service delivery models.
- Implemented best practices for compliance, reporting, and relationship management.
Manager – Operations
Prominent Tours & Travels Pvt Ltd
Mumbai
02.2003 - 08.2010
- Led a team of 25 handling large-scale corporate travel bookings and operations.
- Played a key role in airline negotiations and PLB agreements.
- Managed crisis scenarios and high-demand travel events with consistent success.
Travel Consultant Roles
Mumbai
12.1997 - 01.2003
- Built early-career expertise in ticketing, visa facilitation, group travel logistics, and client coordination.
Education
Computer Basics -
Megabyte Institute
Mumbai, India08.2000
Bachelor of Commerce -
Mumbai University
Mumbai, India04.2000
IATA Consultant Diploma -
IATA
Montreal03.2000
IATA Foundation Level Diploma -
IATA
Geneva10.1997
Skills
- Corporate Travel Management
- Air Program Strategy & Delivery
- Vendor & Contract Negotiations
- Regional & Global Stakeholder Engagement
- Travel Data Analytics & Reporting
- Travel Policy & Compliance
- Budget Oversight & Cost Optimization
- Leadership & Cross-functional Team Management
- Operational Excellence & Process Automation
- Strategic Planning & Forecasting
Timeline
Head of Operations
Satguru Travels
02.2024 - Current
Travel Coordinator – Corporate Travel Services
CBRE India (Client: Nomura)
10.2021 - 01.2024
Senior Manager – Operations & Client Relationship Management
dnata International Pvt Ltd
04.2012 - 09.2020
Manager – Operations (Corporate Travel)
Carlson Wagonlit Travel Ltd
08.2010 - 04.2012
Manager – Operations
Prominent Tours & Travels Pvt Ltd
02.2003 - 08.2010
Travel Consultant Roles
12.1997 - 01.2003
Computer Basics -
Megabyte Institute
Bachelor of Commerce -
Mumbai University
IATA Consultant Diploma -
IATA
IATA Foundation Level Diploma -
IATA
Languages
English
Proficient
C2
Awards
Best Client Manager – dnata, 2015 (for onboarding TATA Communications global account)
Best Manager Award – 2006, 2007, 2008 (Transocean client success; increased market share by 85%)