Nikita Sanjay Gupta
London
Summary
Highly motivated graduate with a diploma in International Hospitality Management. Strong background in luxury hotels and restaurants. Demonstrated skills in effective communication and teamwork, consistently delivering exceptional service to guests. Received comprehensive training in utilising the PMS system, ensuring seamless operations and guest satisfaction. Fluent in English and Russian, with conversational Hindi language skills. Adept at connecting with diverse guests and creating memorable experiences.
Overview
5
5
years of professional experience
Work History
Welcome Desk Intern
W Sentosa Cove
08.2024 - 02.2025
- Learning and using Opera (PMS) for guests’ check-in/outs
- Updating guest profiles, taking payments and carrying out courtesy calls
- Engaging with guests, assisting with different enquires (e.g
- Luggage, directions, facilities information)
- Completing casting and paperwork throughout the shift
- Setting amenities for elite guests (MBV members) and special occasions (birthdays, anniversaries)
- Communicating with other departments
Shift Leader
Caffe Nero, Barista
06.2023 - 06.2024
- Leading and supporting the team throughout shifts
- Cash handling and key holder to the store
- Multi-tasking skills by managing customer complaints, refunds, and deliveries
- Received positive customer feedback such as friendly staff, good coffee & short queues.
F&B Assistant
Barnett Hill Hotel 4, Alexander Hotel Collection
12.2022 - 06.2023
- Carrying out event set-ups for weddings & conferences (e.g., a corporate event of over 200 people), whilst maintaining an excellent level of service
- Welcoming guests and serving afternoon tea when managers were away, developing leadership skills
- Being flexible between assisting at the bar, taking payments and serving/setting up a restaurant for breakfast & dinner.
IDR
Royal Lancaster Hotel
07.2022 - 09.2022
- Delivering prepared trollies and trays to the guests’ rooms and dealing with order issues when they occur
- Keeping the workplace tidy and clearing floors from used trays and trolleys, using organisation skills.
Shop Assistant
Intimissimi
07.2021 - 09.2021
- Meeting all individual sales targets
- Upselling products, finding out customers' needs and supporting them.
Causal Waitress
Marriott / JW Marriott
02.2020 - 08.2020
- Build knowledge in the HR role by working with the HR manager, adapting problem-solving skills and collaboration skills with other departments
- Working for banquets and other events required being in a team and developing social and listening skills to work efficiently
- Communication skills developed through speaking with the managers at different levels.
Education
Bachelor of Science - International Hospitality Management
University of Surrey
Guildford 07.2024
BTEC - Studies
London South East College
London 2021
Skills
- Teamwork and Collaboration
- Quick Learner
- Computer Skills
- Goal-oriented mindset
- Multitasking and Organization
- Adaptability and Flexibility
- Multitasking
- Fluent in English and Russian
Interests
Course Representative, BSc International Hospitality Management:
Regularly speaking with students to identify issues and concerns. Attending formal meetings with academic staff and discussing negative feedback.
Vice President of “K.I.S.S” Society, University of Surrey:
Attending regular meetings with the Student Union regarding student and campus safety. Communicating with the student board via emails and organising events within the university.
Timeline
Welcome Desk Intern
W Sentosa Cove
08.2024 - 02.2025
Shift Leader
Caffe Nero, Barista
06.2023 - 06.2024
F&B Assistant
Barnett Hill Hotel 4, Alexander Hotel Collection
12.2022 - 06.2023
IDR
Royal Lancaster Hotel
07.2022 - 09.2022
Shop Assistant
Intimissimi
07.2021 - 09.2021
Causal Waitress
Marriott / JW Marriott
02.2020 - 08.2020
Bachelor of Science - International Hospitality Management
University of Surrey
BTEC - Studies
London South East College
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