Dynamic and results-driven banking professional with 16 years of verifiable experience in portfolio, relationship, and wealth management. Possessing a master's degree in commerce and a post-graduate diploma in business management (finance), this individual consistently demonstrates expertise in driving profitable outcomes for clients. Skilled in developing and managing high-value portfolios, cultivating strong relationships, and providing strategic financial guidance. Committed to delivering exceptional service and exceeding client expectations.
Hi, I’m
Nikita D. Shah
International Banking
Mumbai
Summary
Overview
18
years of professional experience
4
Languages
Work History
Standard Chartered Bank
Senior Relationship Manager - Global South Asia Team - International Banking
07.2022 - Current
Job overview
- Managing AUM of Priority Clients and generating net fee income by cross sell of Wealth products - matching the customer needs
- Onboarding new clients using the existing clients as referral points
- Referring clients to specific Product specialists by conducting financial needs analysis and thereby assisting clients on their protection and lending needs
- Conducting periodic reviews on client portfolio and recommending them the best suited Products which match their risk tolerance and investment goals
Standard Chartered Bank
Associate Director, Senior Relationship Manager - International Banking
10.2016 - 06.2022
Job overview
- Managing FUM of Priority Non-Resident Customers and generating revenue by cross sell of various investments and lending solutions to them
- Acquiring, growing and strengthening the International Banking Customer Relationships through effective relationship management and thereby deepen their overall holding with us
- Ensuring Effective Client Engagement by Strong Contact ability of reaching out to all Clients in the Portfolio - at least once every Quarter
- Analysing risk profiles, return expectations, investment objectives, and implement solutions as per Customers' needs
- Advising clients on financial & investment ideas viz
- Portfolio Management Services, Structured Products, Corporate FDs, Bonds, Mutual funds (Equity and Debt), Real Estate, etc
- Ensuring high quality service standards to the clients by providing valuable and timely services to the clients and enhancing their banking experience with us, which in turn results in Positive Referrals for onboarding
- Ensuring strict adherence to all banking policies and processes including KYC, AML, compliance, audit, etc
- Qualified for H1 Banca Recognition Programme of 2020
- Qualified for Q1 Wealth Excellence Programme of 2021
- Achieved scorecard at 128% in Q1 2021
- Achieved scorecard at 114% in Q2 2021
Standard Chartered Bank
Senior Relationship Manager - Priority and International Banking
03.2013 - 10.2016
Job overview
- Managing FUM of Priority Customers- Both Resident as well as Non - Resident and generating revenue by cross sell of various investments and lending solutions to them
- Acquiring, growing and strengthening the Priority and International Banking Customer Relationships through effective relationship management and thereby deepen their overall holding with us
- Analysing risk profiles, return expectations, investment objectives, and implement solutions as per Customers' requirements
- Managing Ultra High Net worth Clients (Indian/NRI) and advising clients on financial & investment ideas viz
- Private Equity Funds, Portfolio Management Services, Structured Products, Corporate FDs, Bonds, Mutual funds (Equity and Debt), Flexi Trade, Real Estate, etc
- Holding periodic customer meets and branch promotions to generate more business
- Ensuring high quality service standards to the clients by providing valuable and timely services to the clients and enhancing their banking experience with us
- Ensuring strict adherence to all banking policies and processes including KYC, AML, compliance, audit, etc
Standard Chartered Bank
Relationship Manager - Preferred Banking and Acting Branch Manager
06.2012 - 02.2013
Job overview
- Managing and enhancing overall Banking relationship for the Preferred Banking clients
- Following strict adherence to all banking policies and processes including KYC, AML, compliance, audit, etc
- Generating higher revenue for the bank by cross selling various investments and lending solutions to the existing set of clients and deepen their relationship
- Ensuring effective Relationship Management by monitoring the movement of top customers
- Ascertaining all branch staff works as a team and that they provide outstanding solutions to customer's banking needs
- Facilitating morning huddles regularly to provide the team an insight on the market scenario as well as changes in the banking processes and circulars
- Conducting role-plays for staff to understand new products effectively and address their concerns
- Ensuring timely and accurate processing of the customer instructions as per the processes and circulars
- Monitoring inventory of numbered stationery as well bulk and float stock
Standard Chartered Bank
Relationship Manager - Retail Assets
08.2011 - 05.2012
Job overview
- Developing Retail Assets Business (Personal Loan, Credit Cards, Home Loans, etc) of the branch
- I am one of the few PFMs in the branch who was offered this role as a recognition for my outstanding performance
- Assisting the Branch Manager drive branch asset numbers across retail asset products
- Delivering budgeted branch sales target and increase sales productivity
- Driving sales across branch staff and self-sourcing of asset business
- Strengthening customer relationship base through multi-product selling or bundles around anchor product
- Managing and developing Branch Retail Asset Business by maximising lead flow from the In-Branch channel
- The team-size is approx 10 people
- Engaging every team member and build strong teamwork to increase efficiency
- Achieved a Q3 Score of 128%
- Have been featuring in SCB Customer Charter consistently in Aug' 11, Dec'11 for successful client conversions
Standard Chartered Bank
Personal Finance Manager
10.2009 - 07.2011
Job overview
- Managing and developing Personal Finance Business of the branch
- Understanding the investment needs of the clients and advice them on various Investment options available
- Achieving sales targets for range of FEE-based investment products like Mutual Funds, Life Insurance, General Insurance, etc
- Developing existing relationships by delivering high service standards and making new product offerings to the clients
- Achieved big closures like 1 crore NDPMS - the First PFM in the west to touch 1cr NDPMS
- Awarded for outstanding performance for July 10' -Oct 10
- Sourced and developed relationships with existing clients by winning over their confidence
ICICI Prudential Life Insurance Company Ltd
Financial Service Consultant
07.2007 - 04.2008
Job overview
- Managing and developing Life & Health insurance business of the branch
- Advising clients on the investment plan to maximize returns, tax benefit and covering the most important factor: LIFE and HEALTH of the individual
- Achieving sales targets for various Health insurance plans like Crisis Cover, Diabetes Care/ plus, Hospital Care, Cancer Care/ plus, Health Assure Plus, etc
- Meeting sales targets for various LIFE insurance plans like Lifetime Gold, Life Time Super Pension, Lifestage Pension, Lifestage, Premier Life Gold, etc
- Awarded certificate for closing health policies in two consecutive hattricks in two days
- Closed high value Life Insurance deals (One deal for Rs
- 10 Lakhs, Three deals for Rs
- 5 Lakhs each)
I-Solutions (Investment and Services Group - ICICI Bank Ltd)
Team Leader
04.2007 - 07.2007
Job overview
- Understanding the investment need of the clients and advice them on various Investment options available
- Achieving sales targets for range of FEE-based investment products like Mutual Funds, Life Insurance, General Insurance, etc
- Developing the existing relationships by delivering high service standards and making new product offerings to the clients
- Asking for references from the existing clients and pitch in for investments products
Education
Institute of Chartered Financial Analysts
PGDBM from Finance
University Overview
Mumbai University
Master of Commerce
University Overview
Mithibai College
Bachelor of Commerce
University Overview
Maharashtra State Board
Certificate in Information Technology
University Overview
Skills
International Banking
Personal Information
Personal Information
Marital Status: Single
Timeline
Senior Relationship Manager - Global South Asia Team - International Banking
Standard Chartered Bank
07.2022 - Current
Associate Director, Senior Relationship Manager - International Banking
Standard Chartered Bank
10.2016 - 06.2022
Senior Relationship Manager - Priority and International Banking
Standard Chartered Bank
03.2013 - 10.2016
Relationship Manager - Preferred Banking and Acting Branch Manager
Standard Chartered Bank
06.2012 - 02.2013
Relationship Manager - Retail Assets
Standard Chartered Bank
08.2011 - 05.2012
Personal Finance Manager
Standard Chartered Bank
10.2009 - 07.2011
Financial Service Consultant
ICICI Prudential Life Insurance Company Ltd
07.2007 - 04.2008
Team Leader
I-Solutions (Investment and Services Group - ICICI Bank Ltd)
04.2007 - 07.2007
Institute of Chartered Financial Analysts
PGDBM from Finance
10 2008
Mumbai University
Master of Commerce
3 2008
Mithibai College
Bachelor of Commerce
3 2006
Maharashtra State Board
Certificate in Information Technology
9 2007
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