NIKITA ASHOK RAMCHANDANI
Summary
Results-driven accounting, finance, and HR executive with a proven track record in generating sales, building customer relationships, and driving financial operations. Skilled in financial statement analysis, account management, digital sales and social media marketing, HR and payroll. Strong knowledge of accounting standards, audit and assurance, and financial reporting. Diverse work background consisting of experience in FMCG sector, sales operations, human resources, talent acquisition, KYC, and end-to-end payroll processing.
Overview
5
5
years of professional experience
Work History
Accounts & Sales Manager
La Vanita
01.2021 - Current
- Led sales growth by leveraging customer networks and implementing strategic social media advertising campaigns, resulting in a substantial increase in followers across Instagram and Facebook.
- Cultivated positive customer and supplier relationships, including preparing itemised bills and invoices, and communicating and resolving disputes with clients and suppliers regarding outstanding payments and merchandise issues.
- Successfully managed daily sales operations, accounting, and financial statements, ensuring accurate financial reporting and contributing to quarterly and annual financial activities.
- Oversaw cash and card transactions, opening and closing of the store, and performed various accounting functions such as GL, AP, AR, and account reconciliations using MS Excel and Xero.
- Supervised a team of 5 employees and handled their HR and payroll needs, including filing for foreign worker quota and insurance paperwork, executing employment contracts, and handling salary and other compensation/benefits.
- Utilised financial statement analysis skills to analyse customer behaviour and sales trends, facilitating data-driven decision-making for business growth.
Executive Assistant
La Trobe University (Ethics, Integrity & Biodiversity Team, Research Office)
01.2019 - 12.2019
- Provided executive and administrative support to senior management, managing schedules, executive calendars, scheduling meetings, and coordinating travel arrangements.
- Initiated and implemented projects, including the development of a task tracking system with automated alerts, using a shared Google Sheet, improving delegation and deadline monitoring for the team.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Collaborated with the university's IT department to establish an archival process using MyRecords software, ensuring organised and accessible data storage.
- Managed confidential research contract logistics and sensitive information with discretion and tact.
Front Desk Representative (Receptionist)
La Trobe University (Research Office)
08.2018 - 12.2019
- Efficiently managed front desk operations, including answering phone calls and e-mails, welcoming guests and escorting them through the office, handling postal correspondence and mail distributing, and maintaining office cleanliness.
- Received Customer Service Champion accolades for delivering excellent customer service and displaying a positive and energetic attitude.
- Acted as a reliable point of contact by answering a constant flow of phone calls and directing them to the necessary department or individual, providing helpful information to both internal and external stakeholders.
- Supported seamless meeting scheduling and venue management, contributing to productive gatherings.
- Restocked office suppliers, submitted purchase orders, maintained office and kitchen cleanliness, and supported expense invoicing and travel expense reimbursement for the office's staff.
- Fostered a positive work environment, promoting team morale and cohesion through proactive support.
- Worked flexible hours across university holidays, weekends, and public holidays.
Payroll & Finance Assistant
Unitemps
06.2018 - 12.2019
- Successfully managed fortnightly payroll for 100+ employees, ensuring accurate payment validation and resolving under- and overpayment issues resulting from a national EBA hourly wage change.
- Verified timesheets on Bond Adapt and Paymetrics and implemented an automated Excel spreadsheet for cross-checking and reconciling timesheets and paychecks, improving accuracy and efficiency in the payroll process.
- Collaborated with the Finance Department to enhance cross-checking and reconciliation procedures, streamlining the process and reducing manual efforts.
- Responded to employee inquiries via e-mail and phone call to clarify payroll issues regarding wages, deductions. superannuation, and taxes.
- Took the initiative to work on recruitment, onboarding, and KYC processes, maintaining client profiles, and ensuring compliance with national regulations
- Developed a comprehensive training manual for various roles within the team, including step-by-step instructions for utilising Bond Adapt and Paymetrics platforms.
Education
Master of Accounting & Financial Management -
La Trobe University
Melbourne, Australia12.2020
Bachelor of Finance -
La Trobe University
Melbourne, Australia12.2018
Diploma in Law -
Stansfield College
Singapore (University Of London External Centre)12.2013
Skills
- Invoice Preparation
- Spreadsheet Tracking
- Interpersonal Communications
- Correspondence and Memos
- Reports and Financial Statements
- Social Media Knowledge
- Office Administration
- Employee Training
- Internal Auditing
- Order Management
- Business Development and Planning
- CRM Software
- Product and Service Sales
- Customer Relationship Management
- Account Management
- Workflow Improvements
- Workers' Compensation Knowledge
- Office Supplies and Inventory
- Conflict Management
- Advanced MS Office Suite Proficiency
- Oracle E-Business Suite Financials
- Human Resources Management (HRM)
- Process Improvement
- Answer Multi-Line Phone Systems
- Legal Administrative Support
- Bookkeeping and Basic Accounting
- Expense Reimbursements Tracking
- Payroll Reconciliation
- Persuasive Negotiations
- Customer Rapport
- New Employee Paperwork
- Payroll Software Proficiency
- Talent Recruitment
- Background Check Conduction
- Human Resource Information System (HRIS)
- Compliance Reporting
- Client Base Retention
- Cross-Channel Marketing
- Digital Sales
- HR and Payroll
- Marketing Analytics
- Social Ad Campaigns
- Online Marketing and Advertising
- Customer Needs Assessments
Affiliations
Please note that I am willing to and planning on working towards CPA, CFA, and/or ACCA, as well as other
professional accreditations and financial licenses. If the role I have applied for requires specific licensing or
accreditations, please reach out to discuss.
Additional Information
- AWARDS & ACCOLADES , 1. La Trobe Excellence Academy Member & Scholarship Recipient La Trobe University, Melbourne (2019) Recognised for exceptional academic performance, awarded a prestigious tuition fee scholarship, and selected to join the esteemed Excellence Academy, in which ambitious, high-achieving students are offered professional development courses and opportunities to excel in their chosen field. 2. Customer Service Champion La Trobe University, Melbourne (2018) Acknowledged for consistently delivering outstanding support and service to students and staff members. Demonstrated strong interpersonal skills and a dedication to providing exceptional customer experiences 3. Pro Vice Chancellor's Commendation of Outstanding Performance La Trobe University, Melbourne | (2017 & 2018) Received consecutive accolades from the Pro Vice Chancellor for consistently achieving exceptional academic results. Demonstrated a commitment to academic excellence and a strong work ethic throughout my studies.
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Malay
Intermediate (B1)
Timeline
Accounts & Sales Manager
La Vanita
01.2021 - Current
Executive Assistant
La Trobe University (Ethics, Integrity & Biodiversity Team, Research Office)
01.2019 - 12.2019
Front Desk Representative (Receptionist)
La Trobe University (Research Office)
08.2018 - 12.2019
Payroll & Finance Assistant
Unitemps
06.2018 - 12.2019
Master of Accounting & Financial Management -
La Trobe University
Bachelor of Finance -
La Trobe University
Diploma in Law -
Stansfield College
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