Nikhil Deshpande
IT Manager
Singapore
Summary
Demonstrated experience in IT Management for 15 years. Skilled in managing functional operations and projects & operations related to IT Infra & Cloud. Excellent understanding of IT infrastructure & applications, managing business services, client relationship, Vendor Management, Service Management. Along with active participation in sales, client presentation, solution design & strategy planning.
Overview
5
5
Certifications
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Program Manager
Singtel Pte. Ltd.
Singapore
04.2021 - Current
- Managed & deployed over 30 Small, Medium & Large projects
- Designed educational curriculum to train new, existing teams & partners for client processes & procedures.
- Managed team of 13 people & 15 partners.
- Prepared over 30 Pre-sales quotes & 55PCRs.
- Participated & cleared yearly project audit.
- Developed and administered program budget of over 4 million AUD.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Maintained positive customer relations by delivering as committed.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Communicated best practices to client, partners, internal team members & management for efficient project management.
- Developed detailed plans based on broad guidance and direction.
Project Manager
NCS Pte. Ltd.
Singapore
05.2016 - 03.2021
- 11 small & medium projects worth 500K AUD deployed successfully.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Created implementation methodologies to control project costs and meet deadlines.
- Supported business continuity and disaster recovery.
- Setup PMO & established project practices
- Developed training material & trained existing & new team members.
- Documented specialized data and requirements to address business demands.
- Installed, maintained, upgraded and IT network infrastructure.
- IT asset procurement & system updates.
- Maintained hardware, software & licensing contracts with vendors.
- Sped up and simplified application and resource provisioning.
Asst. Service Delivery Manager
Mphasis Pte. Ltd.
Singapore
05.2010 - 05.2016
- Managed & Led End to End IT infrastructure service delivery including end user computing.
- Distinct experience in developing & collaborating a client focused 13 leveraged teams (consist of 113 members) capable of delivering all commitments.
- Managed client Assets worth 500 millions in 2 data centers. Provided periodic asset reports.
- Wrote over 100 root cause analysis & problem management documents. Also developed & presented service management reports
- Managed 4 transitions,1 transformation and data center relocation
- Managed & resolved 5 major disputes.
- Periodic (weekly, monthly & quarterly) reports & presentation to management & client.
- Managed 5 IT security breach incidents & participated in developing security incident management process
- Participated in various bids & RFPs. Also prepared effort estimation quotes based on requirements.
- Developed & improvised customized ITSM processes, workflows & procedures.
- Managed client SLAs and internal OLAs to ensure efficient services.
- Supported the teams & team members and educated client for technical & process requirements.
- Successfully managed Vendor/ Partner relationships while adhering to SLAs.
- Develop strategies expand client business. presented new initiatives & value creation along with business requirements.
- Client Asset management
- Managed Internal & External IT Audit.
- Key participation in improving customer satisfaction level.
Education
MBA - Strategic Decision Making & Project Management
Murdoch University
Singapore 05.2014 - 02.2017
Bachelor of Commerce - Accounting & Finance
Mumbai University
Mumbai, India 06.2003 - 06.2006
Skills
Team leadership and direction
Certification
ITIL V4 Foundation
Additional Information
Languages Known: English, Hindi, Marathi and Spanish
Timeline
ITIL V4 Foundation
07-2021
Program Manager
Singtel Pte. Ltd.
04.2021 - Current
Certified Scrum Master
03-2021
MS Azure Fundamentals
03-2021
Project Manager
NCS Pte. Ltd.
05.2016 - 03.2021
MBA - Strategic Decision Making & Project Management
Murdoch University
05.2014 - 02.2017
COBIT 5
09-2011
Prince 2 Practitioner
09-2011
Asst. Service Delivery Manager
Mphasis Pte. Ltd.
05.2010 - 05.2016
Bachelor of Commerce - Accounting & Finance
Mumbai University
06.2003 - 06.2006
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