Hi, I’m
Siti Nur Fatimah Binte Abdul Manaf
Singapore
Summary
Im 31 years old, married and a mother of 1. I was too comfortable at my comfort zone and decide to join back the workforce. I have a friendly personality with good communication skills which allows me to interact well. I enjoy interacting with others. To me, one of life’s greatest joys is making new friends and expanding one’s circle of knowledge. I am able to adapt to different environments and willing to learn new skills.
To seek and maintain full-time position that offers fix hours and timing, professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. In difficult situations, I prefer teamwork, in which there is interaction and constructive discussion of the problem with my colleagues. Im willing to gain more experience from different job scopes.
I value respect for each other in the workplace, and I do not let my personal opinion influence the quality of my work. Im a reliable and dependable person but i don't like to be taken advantage of. (base on past experienced) Thank You.
Overview
6
years of professional experience
Work History
Food Panda SG
Partime Delivery Rider
09.2019 - Current
Job overview
- Provide excellent customer service and build customer loyalty by delivering food in a timely, cordial manner.
- Ensure orders are delivered accurately and in good condition.
- Work indepentdenly.
- Represent the company with excellence and professionalism by driving safely, exercising good judgment, and treating customers with respect.
- Communicate any issues or delays and resolve problems efficiently.
- Worked flexible hours.
- Drive safely in all types of weather and follow traffic laws to protect company property and the general public.
- Completed food deliveries in a timely manner and guaranteed customers received a positive, memorable experience.
- Communicate clearly with customers and food service employees, demonstrating an eagerness to work through any issues or points of confusion.
- Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation.
- Leveraged GPS system and navigation app to determine and follow the most efficient routes.
- Manage multiple orders, delivery locations, and customers at the same time.
Gym Kidz
Crew Member
04.2015 - 05.2015
Job overview
- Interact with kids.
- Doing physical activities with the childrens.
- Communication skills.
- Work as a team.
- Travel places to places.
- Instructed and taught children gymnastics skills and techniques in a fun fitness-oriented atmosphere.
- Supervised the students during gymnastics class.
- Checked and ensured the safety and well-being of each child.
STARBUCKS COFFEE SINGAPORE P/L
Cashier/Barista
01.2015 - 03.2015
Job overview
- Excellent customer service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Cooperative team player.
- Participated in various store promotions such as handing out coffee and cookie sample outside the store.
- Maintained store cleanliness at all times.
- Work in team with colleagues to ensure smooth processes and customer satisfaction.
- Coffee Brewing.
- Study and doing latte art.
- Making coffee and teas.
- Attention to detail.
- Multitasking.
- Participated in community project, distribute food to the elderly.
RESORTS WORLD AT SENTOSA P/L
Service Crew Member
11.2012 - 01.2013
Job overview
- Kept all areas clean by sweeping, mopping and wiped counters and tables.
- Welcome and greet customers.
- Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
- Cleared table and pickup trays when customers done eating.
- Customer service oriented.
AUSTRALIAN INT'L SCHOOL P/L
School Cleaner
05.2012 - 08.2012
Job overview
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained cleanliness of designated classrooms given by superior.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Mop and sweep classroom floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
FUSION HUB HOLDINGS PTE. LTD.
Salon Junior Receptionist
11.2011 - 12.2011
Job overview
- Welcome client upon arrival and provide service information and answer phone calls & maintain appointment schedule.
- Responsible for petty cash supply.
- Process cash and card payment and maintain accurate transaction records.
- Carried out day-by-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help stylist wherever needed.
- Upsell salon products.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained cleanliness of the salon and frontdesk table area.
- Working in busy high-stress situation.
- Assisted in the opening and closing of the salon.
Cash Studio Karaoke
Customer Service Crew Member
10.2010 - 02.2011
Job overview
- Welcome customers / ushering customers to their respective room & explaining prices F&B items.
- Handling phone calls / booking to reserved slots.
- Cashier Duties.
- Process cash and card payment and maintain accurate transactions records.
- Responsible for petty cash supply.
- Prepare and clean rooms to ensure rooms are ready to accept customers.
- Upselling F&B items.
- Respond to customer request during their singing session. Eg; Top up ice, extra glasses, change mic cover.
- Multitasking skills.
- Practice hygiene.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Keeping track of new and expired items and rotating stock.
- Solving basic audio issues.
- Doing housekeeping and ensure cleanliness of the permises.
- Multitasking.
- Cooperate team player.
TIMEZONE ARCHADETimezone Parkway Parade
Crew Associate
2009.Jun - 2010.Dec (1 year & 6 months)
Job overview
- Customer service, handle cashiering duties.
- Maintain and tidy.
- Housekeeping.
- Assist and advice customer on prize redemptions and game play.
- Supervise and had to roam on the floor.
- Notifies maintenance department of defective machines, and records times of machine malfunctions and repairs to maintain required records.
- Effective teamwork in supporting daily operations.
- Attend to other operations-related duties assigned.
Kentucky Fried Chicken
Cashier
06.2007 - 12.2007
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule.
- Provide service according to procedures and standards.
- Upselling items on the menu.
- Maintained store cleanliness and safety hazard procedures.
- Deliver order to tables.
- Help in the kitchen when needed.
- Practice hygiene.
- Responsible of my own assign cash drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Clear trays when customer done eating.
- Work in team.
Education
Bedok South Secondary SchoolBedok South
'N' LEVEL
2008
Da Qiao Primary SchoolAng Mo Kio
PSLE
2005
Skills
- Class 2 license
- Problem-Solving
- Time Management
- Mathematics (Simple addition and subtraction)
- Communication skills
- Hands on skills
- Customer Service
- Multitasking
- Teamwork
- Creativity
- Active listening
- F&B
- Housekeeping
- Barista
- Cashier
- Basic accounting
- Appointment management
- Scheduling
- Knowledge of traffic laws
- Food safety & hygiene
- Food Delivery
- Friendly personality
Languages
English
Malay
Indonesian
Timeline
Partime Delivery Rider
Food Panda SG
09.2019 - Current
Crew Member
Gym Kidz
04.2015 - 05.2015
Cashier/Barista
STARBUCKS COFFEE SINGAPORE P/L
01.2015 - 03.2015
Service Crew Member
RESORTS WORLD AT SENTOSA P/L
11.2012 - 01.2013
School Cleaner
AUSTRALIAN INT'L SCHOOL P/L
05.2012 - 08.2012
Salon Junior Receptionist
FUSION HUB HOLDINGS PTE. LTD.
11.2011 - 12.2011
Customer Service Crew Member
Cash Studio Karaoke
10.2010 - 02.2011
Crew Associate
TIMEZONE ARCHADE
2009.Jun - 2010.Dec (1 year & 6 months)
Cashier
Kentucky Fried Chicken
06.2007 - 12.2007
Bedok South Secondary School
'N' LEVEL
Da Qiao Primary School
PSLE
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