Summary
Work History
Education
Skills
Languages
Timeline
Generic

Nijmah Sairasi

Summary

As a friendly and cheerful candidate with a passion for providing excellent customer service and facilitating guest satisfaction, I believe in possibly making my guests smile before leaving the counter by making them feel like family and belong. It gives a sense of achievement when being appreciated.

Work History

Guest Service Officer

Beverly Hotels Elements
02.2023 - 08.2024


  • Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
  • Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided accurate information on hotel amenities, local attractions, and transportation options for guests'' convenience.
  • Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.

Guest Service Assistant / Night Auditor

Ibis Styles on Macpherson
01.2019 - 01.2023
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Coordinated with housekeeping staff to ensure timely room availability for early arrivals or late checkouts.
  • Managed reservation system updates accurately, preventing double bookings or other discrepancies.
  • Developed strong relationships with repeat customers by remembering preferences and anticipating their needs.
  • Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
  • Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
  • Managed front desk operations during night, maintaining security and guest safety.
  • Monitored security cameras and conducted regular walk-throughs to ensure property security.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Processed payments securely while adhering to company policies regarding credit card transactions and cash handling
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Passenger Service Agent

CIAS
06.2005 - 09.2005


  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Contributed to the achievement of on-time departure goals through efficient gate management processes.

Floor Manager

McDonald's
09.2001 - 08.2003


  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Ensured customer satisfaction by swiftly resolving complaints and inquiries.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

O Levels -

Springfield Secondary School
Singapore
11.1999

Skills

Time management

Languages

Bahasa Indonesia
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Guest Service Officer

Beverly Hotels Elements
02.2023 - 08.2024

Guest Service Assistant / Night Auditor

Ibis Styles on Macpherson
01.2019 - 01.2023

Passenger Service Agent

CIAS
06.2005 - 09.2005

Floor Manager

McDonald's
09.2001 - 08.2003

O Levels -

Springfield Secondary School

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Nijmah Sairasi