Niharika Singh
Summary
Seeking to excel in a globally competitive environment, eager to tackle challenging assignments that provide job satisfaction and foster professional growth. Possessing a strong problem-solving aptitude, a thirst for knowledge, and exceptional communication skills, well-prepared to contribute to team success and deliver positive outcomes. Ready to embrace new challenges and dedicated to advancing organizational objectives with enthusiasm.
Overview
1
1
year of professional experience
Work History
Service Desk Executive / PFM / Central Services Incident POC / Agency specific POC
PCCW Solutions
10.2018
- Provide technical support to customers from 49 Singapore Government agencies via phone, emails and through tickets
- Diagnosis, troubleshooting and resolve a range of software, hardware and connectivity issues
- Create help desk documentation with step by step instructions on problem resolving techniques.
IBM Pvt. Ltd
05.2015 - 07.2016
- Monitoring of TWS jobs, file systems on AIX servers, analyzing error mails, resolving Data warehouse problems, and interacting with other teams to solve related issues.
Education
Bachelor of Engineering - Electronics and Communication
Technocrats Institute of Technology
Bhopal, Madhya Pradesh01.2013
Skills
- Exceptional Telephone Etiquette
- Strong collaborative skills
- Troubleshooting Proficiency (Software, PC, LAN)
- LAN Connectivity
- Problem Diagnosis
- Phone and online support
- Preventive Maintenance
- User training/support
- Customer Service
Technologyproficiency
ServiceNow ITSM, CA Service Desk Manager, Maximo, MS Office (Word, Excel, PowerPoint, Outlook), Informatica Tool, Basic UNIX commands
Timeline
Service Desk Executive / PFM / Central Services Incident POC / Agency specific POC
PCCW Solutions
10.2018
IBM Pvt. Ltd
05.2015 - 07.2016
Bachelor of Engineering - Electronics and Communication
Technocrats Institute of Technology
Similar Profiles
Vijy DijinVijy Dijin
Pccw Pte Ltd at PCCW SolutionsPccw Pte Ltd at PCCW Solutions
Subramanian RajendranSubramanian Rajendran
Project Manager - Service Desk Manager at PCCW SolutionsProject Manager - Service Desk Manager at PCCW Solutions
John Robin DadapJohn Robin Dadap
Front End Developer at PCCW SolutionsFront End Developer at PCCW Solutions