Niharika Manchella

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

My goal is to learn frontend development with a focus on React.I want to apply my theoretical knowledge in real-world projects.This opportunity will help me gain practical hands-on experience.I am excited to learn, contribute, and develop as a frontend developer.

Overview

years of professional experience

Certification

Work History

Production Support L2

TATA Consultancy Services

09.2020 - Current

Monitor applications and systems for errors or issues.
Respond to and resolve user issues and support tickets.
Analyze logs to identify and fix problems.
Handle incidents and escalate to L3 or developers if needed.
Monitor and restart failed batch jobs or automated tasks.
Assist in application deployments and perform basic checks.
Communicate with users and teams about issue status.
Maintain documentation and update knowledge base articles.
Ensure issues are resolved within SLA timelines.
Work with tools like ServiceNow, SQL..,etc.

Education

Computer Science

Saveetha School of Engineering

Chennai

11-2020

Skills

Sql
Unix
HTML
CSS

Javascript
Tosca tool
Problem-solving
Time management