Nigel Gett
Trust And Safety Specialist
Singapore
Summary
Knowledgeable and dedicated customer service and sales professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Results-driven in nature and bringing progressive background in many different environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Trust and Safety Specialist
Genpact
02.2022 - Current
- Support strategic initiatives and partner with business leaders throughout the full cycle of business strategy from design to execution.
- Serve as a subject matter expert on Risk & Response core functions, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications.
- Organize business review sessions and other strategic events and support content generation for key business leaders. • Serve as liaison between staff and senior leaders on project updates, proposals, and planning. • Help with the creation of company-wide presentations, Risk & Response Operations organization updates, and other important metrics reports. • Create and leverage a trusted network of key internal stakeholders to tackle strategic challenges.
- Track the organization’s key program milestones/deliverables.
- Improve current Risk & Response processes and coordinate organizational procedures for optimized efficiency and productivity.
Wealth Planning Manager
DBS BANK
12.2020 - 02.2022
- Provide professional advice/solutions and bring service to clients with different needs
- Primarily serve the individual retail customer and advise them on various personal banking and financial products and services offered by the bank.
- seek opportunities to engage customers through branch banking touch points, tele-appointments, and/or outreach programs.
- Possess sound financial knowledge and provide holistic financial planning advice to the customers. To identify suitable financial solutions offered by the bank to meet their financial goals.
- Have a good understanding of the banking regulations and to adhere to the rules and guidelines when conducting business.
- conduct oneself professionally and deliver service standard as prescribed by the Bank service values.
- Expected to achieve a balanced scorecard set by the company.
- If based in a Non-Branch environment, focus will be on tele-prospecting.
Guest relation officer
Lux* South Ari Atoll
01.2020
- Served as a positive and enthusiastic team player to a team of 20
- Brought forth exceptional work ethics and commitment to company values
- Adjusted strategies to suit different customers to ensure both parties are happy
- Promptly resolve guest service issues
- Apply methods to upsell and increase revenue for the property
Guest service agent
Orchard Hotel Singapore
01.2016
- Met directly with clients and upsold packages to elevate clients stay
- Exceed sales goals set by front office managers
- Monitored markets and provided ideas to increase sales over a period
Education
Degree - Business Marketing
Singapore University of Social Sciences
01.2020 - Current
Diploma - Hospitality and Tourism Management
Temasek Polytechnic
01.2017 - 01.2020
Higher - Service
Institute of education college
01.2011 - 01.2013
Skills
Microsoft Suiteundefined
Volunteering and community involvement
Bethesda Bedok Tampines Church's Mission Trip, Volunteer, West Kalimantan
March 2019 - April 2019
- Assisted in on site light construction.
- Taught a classroom of children english for a week.
Timeline
Trust and Safety Specialist
Genpact
02.2022 - Current
Wealth Planning Manager
DBS BANK
12.2020 - 02.2022
Guest relation officer
Lux* South Ari Atoll
01.2020
Degree - Business Marketing
Singapore University of Social Sciences
01.2020 - Current
Diploma - Hospitality and Tourism Management
Temasek Polytechnic
01.2017 - 01.2020
Guest service agent
Orchard Hotel Singapore
01.2016
Higher - Service
Institute of education college
01.2011 - 01.2013
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