Nigel Chew
Summary
A energetic,punctual youth who strives to do his best at any given situation
Overview
7
7
years of professional experience
Work History
Youth Worker
The American Club Singapore
05.2021 - 01.2025
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Contributed to development of individualized plans to support youth goal achievement.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
Server
Nassim Hill Bakery & Bistro Bar
11.2022 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Concierge Attendant
Four Seasons Hotels and Resorts
09.2023 - 02.2024
- Managed concierge desk operations, maintaining a professional and organized environment at all times.
- Resolved guest issues promptly, resulting in improved overall satisfaction rates.
- Maintained comprehensive knowledge of local businesses and attractions to provide informed recommendations.
- Provided exceptional service by promptly addressing any special requests from guests during their stay.
- Enhanced customer experience by providing personalized recommendations for local attractions and events.
- Assisted guests with transportation arrangements, ensuring timely pick-ups and dropoffs.
- Coordinated tour bookings and ticket purchases for guests at nearby attractions or events.
Assistant Outlet Manager
Pacific Bookstores
10.2017 - 02.2021
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
- Managed weekly inventory transactions by creating templates to track stock.
- Improved customer satisfaction by maintaining a high level of service and addressing guest concerns promptly.
Education
High School Diploma -
Republic Polytechnic
Singapore05-2024
Skills
- Youth supervision
- Positive reinforcement
- Social skill development
- Emotional support
- Strong multitasking
- Patience and composure
- Team player attitude
- Reliability and punctuality
- Hospitality service expertise
- Professional appearance
- Memory retention
Timeline
Concierge Attendant
Four Seasons Hotels and Resorts
09.2023 - 02.2024
Server
Nassim Hill Bakery & Bistro Bar
11.2022 - 05.2024
Youth Worker
The American Club Singapore
05.2021 - 01.2025
Assistant Outlet Manager
Pacific Bookstores
10.2017 - 02.2021
High School Diploma -
Republic Polytechnic