Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nigel Chew

Summary

A energetic,punctual youth who strives to do his best at any given situation

Overview

7
7
years of professional experience

Work History

Youth Worker

The American Club Singapore
05.2021 - 01.2025
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Contributed to development of individualized plans to support youth goal achievement.
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.

Server

Nassim Hill Bakery & Bistro Bar
11.2022 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Concierge Attendant

Four Seasons Hotels and Resorts
09.2023 - 02.2024
  • Managed concierge desk operations, maintaining a professional and organized environment at all times.
  • Resolved guest issues promptly, resulting in improved overall satisfaction rates.
  • Maintained comprehensive knowledge of local businesses and attractions to provide informed recommendations.
  • Provided exceptional service by promptly addressing any special requests from guests during their stay.
  • Enhanced customer experience by providing personalized recommendations for local attractions and events.
  • Assisted guests with transportation arrangements, ensuring timely pick-ups and dropoffs.
  • Coordinated tour bookings and ticket purchases for guests at nearby attractions or events.

Assistant Outlet Manager

Pacific Bookstores
10.2017 - 02.2021
  • Answered questions about store policies and addressed customer concerns.
  • Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
  • Managed weekly inventory transactions by creating templates to track stock.
  • Improved customer satisfaction by maintaining a high level of service and addressing guest concerns promptly.

Education

High School Diploma -

Republic Polytechnic
Singapore
05-2024

Skills

  • Youth supervision

  • Positive reinforcement

  • Social skill development

  • Emotional support

  • Strong multitasking

  • Patience and composure

  • Team player attitude

  • Reliability and punctuality

  • Hospitality service expertise

  • Professional appearance

  • Memory retention

Timeline

Concierge Attendant

Four Seasons Hotels and Resorts
09.2023 - 02.2024

Server

Nassim Hill Bakery & Bistro Bar
11.2022 - 05.2024

Youth Worker

The American Club Singapore
05.2021 - 01.2025

Assistant Outlet Manager

Pacific Bookstores
10.2017 - 02.2021

High School Diploma -

Republic Polytechnic

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Nigel Chew