NICOLE WONG
Summary
A result-driven Business Student from RMIT. A keen learner and willing to interact well in a teamwork environment. Possesses strong organizational skills, communicative skills and good collaboration skills. A quick-learner and the ability to make smart decisions that will improve performance of the business. Loves challenges and is seeking to apply my creative thinking in problem solving. I am seeking to apply my creative thinking to drive improvement in work processes.
Overview
7
7
years of professional experience
Work History
F1 Grid Bar
Singapore Grand Prix
09.2023 - 09.2023
- Managing transactions with customers and collecting payments (cash/debit)
- Accurately operating Point of Sales system
- Good & efficient communication with bar crew to ensure accurate drink orders are being carried out
- Being organized and work under pressure during peak period
- Conflict resolution skills with drunk customers
Food & Beverage Internship
Raffles Hotel
03.2021 - 08.2021
- Know the 4 P's (Portion, Preparation, Presentation, Price)
- Ensure quality and sufficient mis en place & table settings
- Greet & escort guests to seating area
- Serve & attend to guests
- Collect & process bill payments
- Provide an all rounded experience to guests during their stay
- Exercise effective communication & time management skills
Banquet Server
SWISSOTEL/FAIRMONT
10.2019 - 12.2019
- Knowledge of menu items of event and appropriate table settings
- Serve food/drinks in the correct order and timing
- Checking up on guests and answer any enquries in a professional and courteous manner
- Helping guests who are handicapped or in need of help
- Setting up of tables, linens and chairs
- Clean equipment, counters and tables
Retail Assistant
TOPSHOP
03.2019 - 06.2019
- Greet customers and find out customer needs/wants
- Offer advice to customers regarding their merchandise options
- Maintain store cleanliness
- Track inventory and catalog new stocks
- Maintain knowledge about promotions or sale discount
Registrant
ALIBABA GLOBAL COURSE
04.2018 - 04.2018
- Operate the barcode ticket scanner to register attendees
- Perform data entry into computer system
- Greet and navigate attendees to the correct location
- Attend to attendees' enquiries
Waitress
PUNCH CAFE
11.2016 - 01.2017
- Operate POS system to enter customer's orders and transactions
- Clean tables and floors of dining area, kitchen as well as the bathroom
- Seat customers, introduce the menus, memorise customer's orders and serve food/drink orders
- Interact with customers to develop a relationship
Education
Degree - Business
RMIT
Singapore07.2025
Diploma in Hotel and Facilities Management -
Ngee Ann Polytechnic
Singapore01.2022
N Level -
St. Margaret's Secondary School
Singapore01.2017
PSLE -
Pei Hwa Presbyterian Primary School
Singapore01.2013
Skills
- Written and oral communication
- Team Leadership
- Computer software proficiency
- Interpersonal skills
- Creative thinking & problem solving
- Detail oriented & analytical thinking
- Data analysis
- Public speaking
Timeline
F1 Grid Bar
Singapore Grand Prix
09.2023 - 09.2023
Food & Beverage Internship
Raffles Hotel
03.2021 - 08.2021
Banquet Server
SWISSOTEL/FAIRMONT
10.2019 - 12.2019
Retail Assistant
TOPSHOP
03.2019 - 06.2019
Registrant
ALIBABA GLOBAL COURSE
04.2018 - 04.2018
Waitress
PUNCH CAFE
11.2016 - 01.2017
Degree - Business
RMIT
Diploma in Hotel and Facilities Management -
Ngee Ann Polytechnic
N Level -
St. Margaret's Secondary School
PSLE -
Pei Hwa Presbyterian Primary School
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