Nicole Soo
Kuala Lumpur
Summary
Highly dynamic Payroll Specialist adept in accurately entering, maintaining, and processing information in payroll systems. Experienced in solving problems concerning payroll, answering inquiries, and enforcing payroll policies.
Overview
8
8
years of professional experience
Work History
Payroll Executiv
Agensi Pekerjaan Spencer Ogden Sdn Bhd
2023.09 - Current
- Process contractors' timesheet and expenses claim for China, Hong Kong and Taiwan contract.
- Assisted in payroll processing for 100 contractors ensuring accurate calculation of wages, salaries, and overtime
- Accurately entered and updated employee data into the payroll system, maintaining the data and ensure is up-to-date records
- Ensure the management company invoices are billed in line with the contractors' time sheet and our contract between company and management companies
- Generating and sending of invoices/credit notes to clients 2 days after end of pay cycle
- Ensure timely uploading of invoices onto clients' portals (where necessary) with full supporting documentation
- Interacted with clients to address billing inquiries, resolve disputes, and provide outstanding customer service.
HR Services Operation Executive III
Fuji Film Business Innovation Malaysia
2022.04 - 2023.09
- Process and manage payroll activity for Australia - ensure timely and accurate end-to-end payroll operations. Must be proactive at work and able to work independently as well as in team to help identify process improvements and efficiencies in payroll operations.
- Perform payroll data checking to ensure payroll data is complete and accurate, work with related parties to resolve payroll data issue until successful payroll data submission for payroll processing.
- Liaise with local HRBP for payroll data clarification (such as bonus payment, salary adjustment, full and final payment) to ensure complete and accurate payroll data is captured for payroll processing.
- Provide Level 2 support for manager's and employee's payroll related queries as well as system guidance. Escalate to Level 3 for support as and when required.
- Work with operating companies and vendor on payroll change request.
- Liaise with vendor and internal departments (Finance, IT and Compliance) to ensure seam-less payroll and time & attendance processes/services.
- Maintain working knowledge of relevant laws, regulations, and best practices to ensure optimal value and full regulatory compliance. Develop and maintain SOP/Work Instruction/User Manual/User Guide/Communication Material as and when required.
HR Service Delivery Analyst
Accenture Operation Sdn Bhd (Formerly AIG)
2019.04 - 2022.03
- Support payroll for AIG offices – Australia, New Zealand, China, Hong Kong and Taiwan
- Provide high quality service to clients, ensuring strong customer satisfaction through meeting of service levels, accuracy of processing, with on-time delivery
- Work closely with partners / vendors to ensure they keep up with the expectation and provide agreeable results
- Validate / verify payroll results
- Promptly furnish all reports on monthly basis or as and when requested- Headcount Report, SLA, Pay Analysis
- Ensure all payroll documents up to date – Pay Analysis, SOP, Check-list, Watch List (Exception)
- Prepare monthly report and other ad-hoc report required by local business partners
- Create and update Standard Operation Procedure for business process improvement
- Review Standard Operation Procedure before establishing
- Provide training for new hire
- Excellent verbal and written communication skill and able to communication with all levels of people effectively.
Payroll Acctg Analyst III
AIG HR Shared Services
2018.12 - 2019.03
- Support payroll for AIG offices – China
- Provide high quality service to clients, ensuring strong customer satisfaction through meeting of service levels, accuracy of processing, with on-time delivery
- Work closely with partners / vendors to ensure they keep up with the expectation and provide agreeable results
- Validate / verify payroll results
- Promptly furnish all the reports on monthly basis or as and when requested- Headcount Report, SLA, Pay Analysis
- Ensure all payroll documents up to date – Pay Analysis, SOP, Check-list, Watch List (Exception)
- Prepare monthly report and other ad-hoc report required by local business partners
- Create and update Standard Operation Procedure for business process improvement
- Review Standard Operation Procedure before establishing
- Provide training for new hire
- Excellent verbal and written communication skill and able to communication with all levels of people effectively.
Senior HR Advisor
AIG HR Shared Services
2017.06 - 2018.12
- Support HR operations for AIG offices globally, including Asia, Australia and Europe
- Handle inquiries from on-boarding, movements to off-boarding accurately and timely
- Coordinate with Payroll, Employee Data Management, Talent Acquisition and Business Process team to ensure accuracy of data prior to resolving enquiries
- Create and update Standard Operation Procedure for business process improvement
- Review Standard Operation Procedure before establishing
- Provide quality customer service in response to inquiries made via phone and e-mail form employees, local business partners and external vender
- Prepare monthly report and other ad-hoc report required by local business partners
- Provide training for new hire.
HR Advisor
AIG HR Shared Services
2016.05 - 2017.06
- Support HR operations for AIG offices globally, including Asia, Australia and Europe
- Handle inquiries from on-boarding, movements to off-boarding accurately and timely
- Coordinate with Payroll, Employee Date Management, Talent Acquisition and Business Process team to ensure accuracy of data prior to resolving enquiries
- Provide quality customer service in response to inquiries made via phone and e-mail form employees, local business partners and external vender
- Prepare monthly report and other ad-hoc report required by local business partners
- Liaise and provide ad-hoc solutions to resolve any human resource related requires to employees, local business partners and external vender.
Education
BSc (Hons) International Hospitality Management -
Sunway University – Le Cordon Bleu
03.2016
Diploma in Hotel Management -
Sunway University Centre for Tourism, Hospitality and Culinary Management
07.2013
Sijil Pelajaran Malaysia (SPM) -
SMK Seri Mutiara
12.2010
Skills
- Payroll Processing
- Year-end Procedures
- Data Entry
- Microsoft Office
- Vendor Management
- Attention to Detail
References
Available upon request
Timeline
Payroll Executiv
Agensi Pekerjaan Spencer Ogden Sdn Bhd
2023.09 - Current
HR Services Operation Executive III
Fuji Film Business Innovation Malaysia
2022.04 - 2023.09
HR Service Delivery Analyst
Accenture Operation Sdn Bhd (Formerly AIG)
2019.04 - 2022.03
Payroll Acctg Analyst III
AIG HR Shared Services
2018.12 - 2019.03
Senior HR Advisor
AIG HR Shared Services
2017.06 - 2018.12
HR Advisor
AIG HR Shared Services
2016.05 - 2017.06
BSc (Hons) International Hospitality Management -
Sunway University – Le Cordon Bleu
Diploma in Hotel Management -
Sunway University Centre for Tourism, Hospitality and Culinary Management
Sijil Pelajaran Malaysia (SPM) -
SMK Seri Mutiara
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