Summary
Overview
Work History
Education
Skills
Websites
Language
References
Timeline
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Nicole Roche DipWSET

Nicole Roche DipWSET

Singapore

Summary

As a forward-thinking beverage professional with a proven track record of leading high-caliber wine programs, Nicole Roche brings expertise in building exceptional beverage programs that align with luxury hospitality standards. She currently oversees operations at Restaurant Nouri and Appetite SG, where her strategic leadership enhances both guest satisfaction and operational efficiency. A respected voice in the industry, Nicole regularly shares insights through podcasts, tasting events, and forums such as ProWine Singapore. Her strengths lie in team development, cost-effective inventory management, and crafting programs that reflect both innovation and deep respect for quality. Nicole’s professional focus is on creating elevated experiences that resonate with discerning clientele.

Overview

10
10
years of professional experience

Work History

Beverage Director

Restaurant Nouri and Appetite SG
01.2017 - Current
  • Progressed from service crew, to assistant manager, Head Sommelier
  • Designed & Implemented wine programs across both restaurants
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Planned service for special events by developing drink lists and inventories.
  • Organized successful wine tastings and other events, attracting new clientele and boosting revenue.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Negotiated favorable contracts with vendors, securing competitive pricing on premium products.

Brand Manager

Thrive.Asia
01.2019 - 01.2022
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
  • Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.

Brand Ambassador

Folkington’s (FoodXervices)
01.2018 - 01.2019
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Hostess & Bartender

Whitegrass
01.2015 - 01.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Education

Diploma in Wine (WSET level 4) -

Bermondsey School London
London
12-2024

Diploma in Psychology -

Ngee Ann Polytechnic
Singapore
01.2019

Skills

  • Staff training and development

  • Hospitality operations management

  • Menu development

  • Strategic vendor negotiation

  • Guest Services management

  • Event planning and coordination

Language

English
Mandarin

References

Erin Padilla, CEO / Founder of Accela Asia, 

erin@accela.asia, +65 8322 732

Jeremy Ho, General Manager of The Secret Society, jhjsheng@gmail.com, +65 9822 6328

Timeline

Brand Manager

Thrive.Asia
01.2019 - 01.2022

Brand Ambassador

Folkington’s (FoodXervices)
01.2018 - 01.2019

Beverage Director

Restaurant Nouri and Appetite SG
01.2017 - Current

Hostess & Bartender

Whitegrass
01.2015 - 01.2017

Diploma in Wine (WSET level 4) -

Bermondsey School London

Diploma in Psychology -

Ngee Ann Polytechnic

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Nicole Roche DipWSET