Nicole Rachael Vanu
Summary
Music professional with proven track record in delivering engaging and powerful performances. Versatile vocal range and ability to connect with diverse audiences. Emphasizes collaboration and adaptability in dynamic performance environments, showcasing strong vocal control and stage presence.
Experienced executive prepared for leadership roles with strong focus on strategic vision, operational excellence, and driving growth. Expertise in team collaboration, navigating complex challenges, and delivering impactful results. Skilled in financial management, strategic planning, and stakeholder engagement. Highly adaptable and reliable, excelling in dynamic environments.
Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Singer
Brix Grand Hyatt
03.2020 - Current
- Performed at various Clubs in Singapore
- Performed at Concerts
- Provide entertainment for Corporate Events, Dinner, and Dance, Weddings
- Composed and arranged music and recorded music in studios for radio, film, or television.
- Used printed text and musical notations to memorize musical selections and routines.
- Achieved desired tonal and harmonic balance by communicating clearly with musicians.
- Studied scores at length to learn music in detail and develop suitable interpretations.
- Promoted musical career by maintaining website or social media presence.
- Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
- Adapted performances to cater to specific event themes or client requests, ensuring satisfaction and positive reviews.
Ecommerce Entrepreneur
UniversalGoodsNr
03.2023 - 01.2025
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
- Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
- Analyzed sales data to identify trends, adjusting marketing strategies to capture new market segments.
- Optimized website for search engines, increasing organic traffic with strategic keyword usage and content creation.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
Customer Service Officer
Glitch Crypto Company
12.2022 - 12.2023
- Track and tag, schedule, or close out all Zendesk tickets by the end of each business day without missing any inquiries.
- Ability to manage the follow-up of customer messages and orders without leaving customers without a response for more than 48 hours.
- Ability to work in a fast-paced environment, problem-solve, and confident to handle upset customers.
- Helped large volume of customers daily with positive attitude and focus on customer satisfaction.
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
Director of Business Development
Wowi's Bali, Canggu
12.2018 - 11.2022
- Start-up of full bar/restaurant
- Managing cash flow
- Entertaining customers and their needs
- Marketing of business
- Handling renovations of the bar
- Created a welcoming atmosphere for patrons by designing an inviting interior space and providing exceptional customer service.
- Managed financial aspects of the business, including budgeting, profit/loss analysis, and cash flow management.
- Expanded bar offerings to include craft beers and specialty cocktails tailored to customer preferences.
- Ensured compliance with all health and safety regulations through regular staff training sessions and rigorous inspections.
- Cultivated a strong team culture among staff members by providing ongoing training opportunities and fostering open communication channels.
- Analyzed sales data regularly in order to make informed decisions about menu offerings based on popularity trends.
- Improved operational efficiency by evaluating staffing needs and adjusting schedules to meet demand while controlling labor costs.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Managed payroll, daily deposits, and cost controls.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
Delivery Service Proprietor
Norman Anthony
03.2021 - 01.2022
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Optimized team hiring, training, and performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
- Studied market to determine optimal pricing of delivery and capitalize on emerging opportunities.
Operations Manager
SKGH COVID Ward
11.2021 - 01.2022
- Manage patient admission
- Assist medical team with all administrative duties
- Support medication deliveries
- Medication stock take
- Manage operations inward
- Contributed to efficient hospital operations by assisting with admissions, discharges, and transfers of telemetry-monitored patients.
- Participated in ongoing performance improvement initiatives, collaborating with other departments to enhance overall hospital operations and patient satisfaction ratings.
- Improved hospital operations by promptly transporting patients to their designated areas.
- Ensured timely patient transport for procedures, minimizing delays and optimizing hospital operations.
- Contributed to efficient hospital operations through timely completion of administrative tasks, including patient records and documentation.
- Supported efficient hospital operations by promptly responding to requests for assistance from nursing staff and other departments.
Delivery Driver/ Admin Assistant
DHL Staff
06.2019 - 06.2021
- Basic computer, paperwork, and admin
- Working days Monday - Saturday
- Delivery of parcels
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Sales Executive
MLM
01.2017 - 05.2017
- On-street sales
- Team building MLM Company
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Informed customers of promotions to increase sales productivity and volume.
Crew Instructor
Gym Kids
03.2017 - 04.2017
- Assemble all the gym equipment in the preschool and daycare centers
- Cleanliness of equipment
- Ensure the safety of the children ages 4 to 8 during our gym classes
- Conduct classes to improve the kids' motor abilities
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Promoted classroom safety, collaboration, and best practices.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Oversaw curriculum development and implementation in alignment with best practices.
- Fostered positive learning environment, encouraging students to express their ideas and questions freely.
Admin/Accountant
Dun & Bradstreet Pte Ltd
11.2016 - 12.2016
- Perform basic accounting and admin duties
- Organizing office accounts
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
Diploma - Accountancy
Kaplan University
04.2016
Skills
- Strategic planning
- Analytical and critical thinker
- Employee motivation and performance
- Leadership and people development
- Relationship and team building
- Operational excellence
- Planning and coordination
- Decision-making
- Friendly, positive attitude
- Problem resolution
- Problem-solving
- Active listening
- Customer service
- Multitasking
- Dependable and responsible
Certification
- Certified Business Analyst, Lithan Academy, [2021]
Timeline
Ecommerce Entrepreneur
UniversalGoodsNr
03.2023 - 01.2025
Customer Service Officer
Glitch Crypto Company
12.2022 - 12.2023
Operations Manager
SKGH COVID Ward
11.2021 - 01.2022
Delivery Service Proprietor
Norman Anthony
03.2021 - 01.2022
Professional Singer
Brix Grand Hyatt
03.2020 - Current
Delivery Driver/ Admin Assistant
DHL Staff
06.2019 - 06.2021
Director of Business Development
Wowi's Bali, Canggu
12.2018 - 11.2022
Crew Instructor
Gym Kids
03.2017 - 04.2017
Sales Executive
MLM
01.2017 - 05.2017
Admin/Accountant
Dun & Bradstreet Pte Ltd
11.2016 - 12.2016
Diploma - Accountancy
Kaplan University
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