Nicole Quah
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
8
8
years of professional experience
Work History
Part Time Beauty Advisor
Make Up For Ever
06.2022 - Current
- Customer Service
- Maintained counter and display areas for cleanliness and organization.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
Part Time Beauty Advisor
Sephora Singapore Pte. Ltd.
10.2021 - 06.2022
- Customer Service
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Part Time Barista
Starbucks Coffee Singapore Pte. Ltd., Singapore
09.2019 - 12.2021
- Customer Service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned and sanitised counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Trainee
Super Galvanising Pte. Ltd., Singapore
01.2016 - 02.2018
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Shadowed senior team members to learn all related jobs and tasks.
- Collaborated with employees from various backgrounds.
- Filled out timesheets and paperwork according to identified requirements.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Handled day-to-day customer or client questions via telephone or email.
- Produced letters and memoranda to inform stakeholders of business decisions.
Education
Degree in Business - Marketing
Royal Melbourne Institute of Technology
Singapore12.2023
Diploma in Management Studies -
Singapore Institute of Management
03.2022
Management Foundation -
Singapore Institute of Management
12.2020
Advanced Diploma in Professional Makeup and Hairstyling -
The School Of Makeup
03.2018
Nitec Certificate in Business (On-Job Training Programme) -
Institute of Technical Education, Singapore
02.2018
'N' Levels -
St. Margaret's Secondary School, Singapore
12.2015
Skills
- Paperwork Management
- Customer Service
- Product Demonstration
- Effective communication
- Adaptability and flexibility
- Staff Support
- Proficient in Microsoft Office, Excel and PowerPoint
- Adaptability
- Class 3A License
Other Education
The School Of Makeup, Advanced Diploma in Professional Makeup and Hairstyling, 12/01/17, 03/01/18
Languages
English
Mandarin
Additional Education
- Institute of Technical Education, Singapore, Nitec Certificate in Business (On-Job Training Programme), 01/01/16, 02/01/18
- St. Margaret's Secondary School, Singapore, 'N' Levels, 01/01/12, 12/01/15
Timeline
Part Time Beauty Advisor
Make Up For Ever
06.2022 - Current
Part Time Beauty Advisor
Sephora Singapore Pte. Ltd.
10.2021 - 06.2022
Part Time Barista
Starbucks Coffee Singapore Pte. Ltd., Singapore
09.2019 - 12.2021
Trainee
Super Galvanising Pte. Ltd., Singapore
01.2016 - 02.2018
Degree in Business - Marketing
Royal Melbourne Institute of Technology
Diploma in Management Studies -
Singapore Institute of Management
Management Foundation -
Singapore Institute of Management
Advanced Diploma in Professional Makeup and Hairstyling -
The School Of Makeup
Nitec Certificate in Business (On-Job Training Programme) -
Institute of Technical Education, Singapore
'N' Levels -
St. Margaret's Secondary School, Singapore
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