Summary
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Lee

Summary

At Saizeriya, I excelled in a fast-paced environment, enhancing customer satisfaction through exceptional service and strong multitasking abilities. My collaboration with kitchen staff ensured timely, accurate orders, earning commendations for reliability and cleanliness. Skilled in both verbal communication and memory retention, I consistently provided attentive service, fostering positive guest experiences and team efficiency. I cleaned and restocked foods and beverages.

Work History

Waitress Server

Saizeriya
11.2024 - Current
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Cleaned utensils and cleared tables fast and efficiently for the next wave of customers
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

Secondary Student -

Ahmad Ibrahim Secondary School
Yishun

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Memory retention
  • Table setting
  • Active listening
  • Time management
  • Verbal and written communication
  • Reliability and punctuality
  • Cleanliness

Languages

Malay
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
English
Advanced (C1)

Timeline

Waitress Server

Saizeriya
11.2024 - Current

Secondary Student -

Ahmad Ibrahim Secondary School
Nicole Lee