Nicole Chia
Summary
Proven track record in enhancing customer satisfaction at Beauty One International, adept in complaint handling and inventory tracking. Excelled in multitasking across high-volume call environments and nail artistry, demonstrating exceptional problem-solving abilities and customer service skills. Achieved significant reductions in customer complaints through proactive feedback implementation.
Overview
3
3
years of professional experience
Work History
Customer Service Consultant
Beauty One International
11.2022 - 06.2023
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Improved inventory accuracy by conducting regular stock counts and updating records accordingly.
KTV/Bistro Server
Have Fun
06.2022 - 07.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Warehouse Packer
Love Bonito
06.2022 - 06.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
Nail Technician
Self-employeed
11.2020 - 04.2022
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree - Olevels
Spring International College
Singapore12.2022
Skills
- Call center experience
- Complaint Handling
- Inventory Tracking
- Inbound Call Management
- Customer Service
- Problem-solving abilities
- Money handling abilities
- Data Collection
- Follow-up skills
- Multitasking
- Nail art techniques
- Traditional drawing
Artist
I have strong artistic abilities across multiple mediums, including traditional, digital, and nail art. My drawing skills span techniques like composition, shading, and perspective, utilizing pencils, charcoal, ink, and digital tools such as Procreate. I am also experienced in nail art, with a keen eye for intricate designs, color combinations, and attention to detail, ensuring each piece is both creative and precise. My versatility in traditional, digital, and nail art allows me to bring a wide range of artistic visions to life, whether through commissioned work or personal projects.
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Customer Service Consultant
Beauty One International
11.2022 - 06.2023
KTV/Bistro Server
Have Fun
06.2022 - 07.2022
Warehouse Packer
Love Bonito
06.2022 - 06.2022
Nail Technician
Self-employeed
11.2020 - 04.2022
No Degree - Olevels
Spring International College
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