Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Additional Information
Timeline
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Nicole Ang Chu Hwee

Nicole Ang Chu Hwee

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

1st Assistant Manager

McDonald's
02.2022 - Current
  • Recruits, leads and develops people to deliver outstanding Quality, Service & Cleanliness , excellence in Safety standards, build sales and control costs to deliver optimum business results effective store systems
  • Handled escalated customer concerns with professionalism while maintaining composure under pressure leading to satisfactory resolutions without compromising company reputation.
  • Gathering customer feedback and identifies patterns, trends and initiate specific actions to improve customer satisfaction
  • Understands, enforces and trains crew and managers on all appropriate people policies, minimums, security and safety procedures Building Sales and control cost in the restaurant to deliver optimum business results
  • Assists in training Manager Trainees and Second assistants, I will also mentored team members to enhance professional development and accountability in workplace.
  • Execute recruitment and retention plan
  • Conduct crew meeting/ outing, crew leader meeting/ bonding session and management meeting
  • Assists in completing and presenting performance reviews based on defined goals and objectives for their crew and assistant managers
  • Responds to changes in volume patterns and promotional activities and makes adjustments as needed to ensure operational standards are maintained
  • Completing and posting crew schedules weekly with effect schedules to build the business on all day parts.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assists in the implementation of new products and procedures and execute activities to build sales
  • Enforces and coach others on all Workplace Safety policies and procedures
  • Undertakes risk assessment where the absence of these could pose a risk to personnel health and safety
  • Projecting and reconciling monthly P&L and determining profit opportunities
  • Maintains crew personnel files
  • Monitored staff performance and provided constructive feedback during regular reviews, fostering an atmosphere of continuous growth and development within the team.

2nd Assistant Manager

McDonald's Restaurant
05.2019 - 02.2022
  • To recruit, lead and develop people to execute outstanding Quality, Service & Cleanliness in the restaurant
  • Building Sales and control cost in the restaurant to deliver optimum business results. Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
  • Ensuring Food safety and safe workplace are in place
  • Enforcing and following policies and procedures
  • Manage profitability and QSC shift in store
  • Administration of basic system in the restaurant such as Inventory management and Training
  • Attended and prepare Training Audit with RGM. Supported store manager in training new employees, fostering a positive work environment for team development.
  • Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.


Education

Specialist Diploma in Food And Beverage - Specialist Diploma in Food And Beverage

William Angliss Institution
01.2021

Holy Innocents' High School
12.2018

Skills

  • Human Resource
  • Crew & Management Training
  • Stock Management
  • Arranging Of Crew & Management Schedule
  • Able To Recover Customers Needs and Wants
  • Organize Event (such as charity event and hosting for company event)

Accomplishments

  • Team Award for Leading Great Restaurant (2023)
  • Best Contributed for Advance Leadership Class (2020)
  • Best Contributed for Shift Leadership Foundation (2019)
  • EXSA 2023 Gold Award Winner
  • EXSA 2022 Sliver Award Winner

Hobbies and Interests

  • Singing
  • Writing of songs
  • Editing of videos
  • Socialising with friends and making new friends
  • Watching of Drama

Additional Information

Feature in Company LinkedIn Page and Social Media Platform

Timeline

1st Assistant Manager

McDonald's
02.2022 - Current

2nd Assistant Manager

McDonald's Restaurant
05.2019 - 02.2022

Specialist Diploma in Food And Beverage - Specialist Diploma in Food And Beverage

William Angliss Institution

Holy Innocents' High School

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Nicole Ang Chu Hwee