Nicolas Chan
Summary
Organized, dependable, candidate successful at managing time and completing multiple task with a positive attitude. Striving on customer satisfaction with a soothing tone and a problem solving mentality. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Administrative Officer Cum Logistics Assistant
ST Engineering
08.2023 - Current
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Collected data, input records and protected electronic files.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Supported customers by managing multiple calls per day efficiently while maintaining professionalism and upbeat tone.
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities
Admin Cum Logistics Assistant
UPS
06.2023 - 08.2023
- Phone calls with vendors and clients in regards to updates and answering queries
- Liaising with courier crew and management to ensure service release
- Data entry and administrative duties
- Ensured items are packed accordingly with proper materials ensuring minimal chances of breakage.
- Generated, distributed and filed copies of all billing paperwork.
- Scanning and labeling of packed items.
- Pallet pushing onto delivery trucks.
Freelance Courier Service
J&T Express
02.2023 - 05.2023
- Drove safely at all times to avoid accidents and harm.
- Followed company SOP, handled COD items.
- Developed problem solving skills, logistics planning. better time management, communication with customers and dispatchers
- Verified package information to check for accuracy and completeness.
Freelance Courier Service
I.M
02.2022 - 12.2022
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally customers, vendors, upper management and peers.
- Verified package information to check for accuracy and completeness.
NTUC Picker
Orchid Country Club
- Picking items according to each order tasked
- Achieving above 95% fulfillment rate.
Bartender
Tippling Club
04.2016 - 11.2016
- Stirring and designing cocktails
- Assisting customers and tending to any queries
- Handling of calls and reservations for customers
- Liaising with colleagues to ensure customer's satisfaction
- Communicating with suppliers and vendors to ensure timely delivery with the right products ordered
Education
Diploma in Sports Coaching -
Republic Polytechnic
Singapore04.2018
Higher Nitec in Service Management -
ITE College
Singapore04.2015
O Levels -
St. Gabriel Secondary School
Singapore12.2012
Skills
- Teamwork
- Time Management
- Communication
- Data Entry Documentation
- Excel Spreadsheets
- Customer Service
- Phone Call Answering
- Customer and Client Relations
- Business Planning
- Administrative Support
- Critical Thinking
- Strategic Planning
Timeline
Administrative Officer Cum Logistics Assistant
ST Engineering
08.2023 - Current
Admin Cum Logistics Assistant
UPS
06.2023 - 08.2023
Freelance Courier Service
J&T Express
02.2023 - 05.2023
Freelance Courier Service
I.M
02.2022 - 12.2022
Bartender
Tippling Club
04.2016 - 11.2016
NTUC Picker
Orchid Country Club
Diploma in Sports Coaching -
Republic Polytechnic
Higher Nitec in Service Management -
ITE College
O Levels -
St. Gabriel Secondary School
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