NICOLA VARANELLI
VASTO
Summary
Bilingual Assistant Restaurant Manager Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.To Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Shop Owner
Pane Nostro Italy
02.2022 - 09.2023
- Enhanced bar atmosphere with well-chosen music, lighting, and decor to create a welcoming environment for patrons.
- Developed a diverse drink menu featuring innovative cocktails and high-quality spirits to attract a wider clientele.
- Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
- Cultivated strong relationships with suppliers, negotiating favorable pricing and terms for products and services.
- Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
- Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Banconista e pizzaiolo
Sarni Montenero di Bisaccia
08.2020 - 08.2021
- Preparation of shop window and cafeteria
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
La Grotta La Thuile
11.2019 - 03.2020
- organization of rooms and help in staff management
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Assaggi London
01.2019 - 04.2019
- organization of rooms and help in staff management
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored security to protect employees, customers and property.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Head Waiter
Ciprani (C London)
10.2017 - 12.2018
- Preparation of floor for a similar upmarket restaurant like Sumosan Twiga
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed food resources, memorized orders, and coordinated customer service.
Head Waiter
Sumosan Twiga London
11.2015 - 09.2017
- Preparation of floor for an upmarket restaurant adhering to excellent service standards for hospitality
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Factory Production Worker
NSG Pilkington
10.2014 - 09.2015
- Responsible for checking last line of production for automative glass panels
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
Restaurant Waiter
Hotel Acquario Vasto
09.2013 - 08.2014
- Preparazione sala e servizio
- Answered customers' questions, recommended items, and recorded order information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
Restaurant Waiter
Pizzipò Vasto
12.2011 - 07.2013
- Preparation of restaurant floor and service
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
High School Diploma -
FRENTANO
VASTO ITALY07.2011
Skills
- Marketing Expertise
- Team leadership
- Time management
- Staff Management
- Customer Service Expertise
- Local market understanding
- Vendor Relationship Management
- Sales Proficiency
- Staff hiring and training
- Employee scheduling
- Problem solving
- Organizational skills
- Marketing Experience
- Store maintenance
- Business operations
- Pricing strategy
Football
I love sports. Playing and watching football since young allows me to relax, clear my mind, bond with team mates and keeps me active on a regular basis.
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Shop Owner
Pane Nostro Italy
02.2022 - 09.2023
Banconista e pizzaiolo
Sarni Montenero di Bisaccia
08.2020 - 08.2021
Assistant Manager
La Grotta La Thuile
11.2019 - 03.2020
Assistant Manager
Assaggi London
01.2019 - 04.2019
Head Waiter
Ciprani (C London)
10.2017 - 12.2018
Head Waiter
Sumosan Twiga London
11.2015 - 09.2017
Factory Production Worker
NSG Pilkington
10.2014 - 09.2015
Restaurant Waiter
Hotel Acquario Vasto
09.2013 - 08.2014
Restaurant Waiter
Pizzipò Vasto
12.2011 - 07.2013
High School Diploma -
FRENTANO
Similar Profiles
Samuele SaracinoSamuele Saracino
Bread Maker/Cashier at Pane NostroBread Maker/Cashier at Pane Nostro
Ashley HolmquistAshley Holmquist
Manager at Nostro Restobar & LoungeManager at Nostro Restobar & Lounge
Brittany Ann MalsegnaBrittany Ann Malsegna
Banquet at Pane VinoBanquet at Pane Vino