Nicky Mak

Food & Beverage Manager

Pan Pacific Singapore

06.2015 - Current

For Edge (All Day Dining Restaurant), Hai Tien Lo (Chinese Restaurant), Keyaki (Japanese Restaurant), PLUME, Pacific Emporium (Casual Dining), Poolside Bar, In Room Dining, Minibar, Banquet Operation and Wholesale Butcher:

Supervise and manage revenue generation, operational efficiency, and strategic planning to ensure safety compliance for both operations and patrons.
Direct the leadership team within the division, overseeing budgetary and resource management.
Manage a team of 126 members.
Review and approve annual budgets and forecasts, monitoring achievement levels and reporting to the General Manager for strategic realignment.
Collaborate with various government agencies to ensure compliance and maintain positive working relationships.
Develop strategies and policies to achieve organizational goals.
Participate in the planning, direction, and coordination of company activities.
Appoint department heads or managers, assigning responsibilities accordingly.
Evaluate organizational performance against objectives, identifying areas for cost reduction, improvement, and change.
Conduct discussions with staff to address issues, coordinate activities, and resolve problems.
Implement corrective actions to address organizational challenges.
Develop and execute a long-term, sustainable revenue growth plan, including the implementation of comparable processes.