Summary
Work History
Education
Skills
Timeline
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Nickson Lee

Summary

Adept at enhancing customer loyalty through empathetic complaint resolution and proficient in Microsoft Excel, my tenure at Anytime Fitness and Crocs honed my skills in payment processing and data entry, significantly contributing to increased membership engagement. My approach combines keen client relations and technical savvy, ensuring high-quality service delivery.

Work History

Customer Service Representative

Anytime Fitness
04.2024 - 06.2024


  • During My work in Anytime Fitness at Kebun Baru, I have resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • I have learnt how to do Cashier Jobs when we are signing up members and I did not make any mistakes as I have once worked in Crocs for two months which requires cashier jobs too.
  • I have also learnt how to use Excel sheets for Data works and post on Social Media to attract more people to sign as a member in our gym.

Education

No Degree - Sports Management

ITE College East
Simei
01.2026

Skills

  • Data Entry
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Client Relations
  • Call Management
  • Follow-up skills
  • Product Knowledge
  • Appointment Scheduling
  • Microsoft PowerPoint
  • Live chat support

Timeline

Customer Service Representative

Anytime Fitness
04.2024 - 06.2024

No Degree - Sports Management

ITE College East
Nickson Lee