Nicklaus Tan
Business Development
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Sales Director
Lucky Distribution Pte. Ltd.
07.2021 - 03.2025
- Hired, trained and built high-performing team of sales representatives.
- Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Increased average deal size by upselling additional products and services to existing clients.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Utilized consumer trends to shape sales approaches.
- Delivered consistent results against quarterly targets by monitoring KPIs closely and adjusting tactics as needed.
- Meeting sales goals through traditional and new platforms and by creating sales pipelines
- Identifying opportunities and business development
- Sales forecasting and budgeting
- New business acquisition and servicing existing clients across South East Asia
- Project management to plan and execute launches, activations and pop-ups for brands
- Expand market knowledge by keeping up with trends through various platforms
- Evaluated competitor offerings by conducting ongoing market research, proactively addressing potential threats to the company''s positioning.
- Frequent travel to visit and negotiate deals with brands, customers, showrooms and trade shows
Business Development Executive
Darts Distribution LLP
08.2019 - 06.2021
- Communicated directly with customers and partners to build strong business networks and relationships.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
Store Manager
The Lucky Shop
07.2020 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Sales Assistant
The Corner Shop
07.2020 - 10.2020
- Met and exceeded sales targets consistently, contributing to overall team success.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Increased sales by offering advice on purchases and promoting additional products.
Admin Assistant
Storhub Self Storage Head Office
10.2016 - 12.2016
- General administrative work
- Research and data collection of competitors and services
- Compiling various data and information for internal meetings
- Managed on-site facilities
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
BBA - Economics And Finance
RMIT-SIM
04.2001 -
No Degree - Diploma in Hotel And Leisure Facilities Management
Singapore Polytechnic
04.2001 -
Skills
Critical thinking for problem-solving
Timeline
Sales Director
Lucky Distribution Pte. Ltd.
07.2021 - 03.2025
Sales Assistant
The Corner Shop
07.2020 - 10.2020
Store Manager
The Lucky Shop
07.2020 - 10.2020
Business Development Executive
Darts Distribution LLP
08.2019 - 06.2021
Admin Assistant
Storhub Self Storage Head Office
10.2016 - 12.2016
BBA - Economics And Finance
RMIT-SIM
04.2001 -
No Degree - Diploma in Hotel And Leisure Facilities Management
Singapore Polytechnic
04.2001 -
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