NICKIE ANN DUNTON DAPILAGA

• Oversaw departmental operations and supervised a team of staff, ensuring smooth daily operations.
• Analyzed market costs and implemented a structured cost framework, driving improvement actions to enhance operational efficiency.
• Reinforced team productivity and increased efficiency at the operational level and responsible for monthly profit and loss monitoring.
• Coordinated with Marketing & Sales and within network for new projects and bids, including multimodal structure arrangements.
• Managed CFS warehouse operations, procurement processes, and maintained supplier/vendor scorecards for performance evaluation.
• Implemented operational controls addressing environmental aspects with significant impacts on sustainability.
• Performed additional tasks as assigned by the direct manager/Head of Product, demonstrating flexibility and adaptability.
• Awards: Recipient of DHL ACE Award (Q4 2022)

• Major Bid Management: Led all Major and Spot Bid RFQs in collaboration with the global bid team and CT level, including significant bids for major chemical customers, ensuring competitive and compliant proposals.
• Inquiry Handling: Managed all local and overseas inquiries related to OFR (Ocean Freight Rate), providing timely and accurate responses to enhance customer satisfaction.
• Transshipment and Special Projects: Oversaw transshipment inquiries, cross-border bids, special projects, trade exhibits, and standalone CDZ bidding, coordinating efforts to meet project timelines and objectives.
• Local Procurement Management: Responsible for local procurement activities related to OFR FAK (Freight All Kinds) local deal rates and NAC (National Account Customer) ratings, optimizing procurement processes for cost efficiency.
• Rate Maintenance: Maintained and updated local FAK rate filings, including sourcing for dangerous goods (DG), ensuring compliance with regulatory standards and competitive pricing.
• P&L Review and Improvement: Conducted thorough reviews of local bid accounts, identifying areas for improvement and implementing measures to address loss-making accounts, contributing to overall profitability.
• Additional Responsibilities: Performed various tasks as assigned by the direct manager/Head of Product, demonstrating flexibility and a commitment to team success.
• Awards: Recipient of DHL ACE Award (Aug 2021), Recipient of DHL GEM Award (Feb 2019), Recipient of DHL GEM Award (Apr 2016), 2016 - Employee of the Year ( Nominee Awardee)

• Provided comprehensive support to the sales team, facilitating smooth operations and enhancing overall sales effectiveness.
• Assisted in the preparation and submission of sales proposals and quotations, ensuring accuracy and compliance with customer requirements.
• Coordinated communication between sales representatives and clients, addressing inquiries and resolving issues promptly to maintain high levels of customer satisfaction.
• Maintained and updated customer databases and CRM systems, ensuring data integrity and enabling effective tracking of sales activities.
• Collaborated with cross-functional teams, including marketing and logistics, to ensure timely delivery of products and services to clients.
• Supported the development of sales materials and presentations, enhancing the effectiveness of sales pitches and client engagements.
• Awards: 2014 - Employee of the Year - (Nominee Awardee)

Bronze Award for NFE Special Task for CM team

• Handled Permit Declaration using Singapore Tradenet4.0 version.
• Responsible to handle all overseas inquiry and SG customs related inquiry.
• Performed TARIFF CLASSIFICATION for SG account.
• Assist team for sensitive permit of client's special requirements/updating job reference tool.
• Awards: Special Award for Outstanding Contribution for leading SG OFR Offshoring Project

• Prepare the entry permit declaration and facilitate document filling for import and export shipment.
• Monitor all incoming shipment from the port to delivery of cargo to designated client premises.
• Managed Computation of Duties and Taxes for consumption entry.
• Managed and maintained Tariff classification of importable/exportable items for specific customer account
• Managed team liquidations and payments
• Performs other functions as may be designated from time to time by the immediate superior.