Nickchelle Tee
Summary
Adept at multitasking and maintaining cleanliness, I enhanced customer satisfaction and team efficiency at McDonald's through exceptional service and training initiatives. My background also includes IT support at NCS, showcasing my adaptability and technical proficiency. Achievements include reducing customer complaints and completing IT projects ahead of schedule, demonstrating a commitment to excellence and continuous improvement. McDonald's seasoned in providing fast food service with attention to detail in food prep in restaurant. Fast, friendly service to expedite and process orders. Possesses excellent customer service and product knowledge.
Overview
6
6
years of professional experience
Work History
Restaurant Worker
Embu
11.2023 - Current
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
Restaurant Worker
McDonald's
04.2019 - Current
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
IT Intern
NCS
01.2020 - 05.2020
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
Registrar
Fullerton
06.2019 - 12.2019
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Updated computer system with latest information to keep records current and accurate.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
Cafe Worker
Cream in a Cup
11.2018 - 03.2019
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
Education
No Degree - Infocomm Tecnology
ITE College East
Singapore01.2021
No Degree - N'level
Hougang Secondary School
Singapore11.2018
Skills
- Cleanliness and hygiene
- Cash handling proficiency
- Adaptability and Resilience
- Order taking accuracy
- Food safety knowledge
- Food Safety
- Customer Service
- Food Prep
- Admissions Support
Basketball
i love to play street basketball as is very cool and is a very good way to bound with friends
Languages
Chinese (Mandarin)
Elementary (A2)
English
Intermediate (B1)
Timeline
Restaurant Worker
Embu
11.2023 - Current
IT Intern
NCS
01.2020 - 05.2020
Registrar
Fullerton
06.2019 - 12.2019
Restaurant Worker
McDonald's
04.2019 - Current
Cafe Worker
Cream in a Cup
11.2018 - 03.2019
No Degree - Infocomm Tecnology
ITE College East
No Degree - N'level
Hougang Secondary School
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