Summary
Overview
Work History
Education
Skills
Badminton
Work Availability
Quote
Timeline
Hi, I’m

Nicholas Qun Xiang Ong

Product Management

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Hardworking and passionate job seeker with strong organizational skills eager to secure associate Product Management or related position. Ready to help team achieve company goals.

Overview

5
years of professional experience
10
years of post-secondary education

Work History

Singapore Armed Forces (SAF)

Head Administrative Clerk
07.2021 - Current

Job overview

  • Developed strong communication and organizational skills through working on group projects.
  • Learned and adapted quickly to new technology and software applications.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Becton Dickinson

Sales Operation Specialist
02.2021 - 07.2021

Job overview

  • Worked well in a team setting, providing support and guidance.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Delivered services to customer locations within specific timeframes.
  • Applied effective time management techniques to meet tight deadlines.
  • Passionate about learning and committed to continual improvement.

DBS Singapore

UAT Test Analyst
03.2020 - 08.2020

Job overview

  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
  • Advised developers on problems with databases, performance and other issues.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Built automated test scripts to handle repetitive software testing work.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Kept scripts and test cases updated with current requirements.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Incorporated delivery requirements into planning of testing schedules.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Documented testing procedures for developers and future testing use.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.

CTC Global Pte Ltd

IT Support Engineer
01.2017 - 03.2017

Job overview

  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Assisted with updating technical support best practices for use by team.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Monitored systems in operation and quickly troubleshot errors.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Configured hardware and granted system permissions to new employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Developed and implemented preventive maintenance procedures.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Tested new software and hardware prior to deployment.

D&S Solutions PTE LTD

IT Support Engineer
04.2013 - 04.2015

Job overview

  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed high levels of call flow and responded to Director's technical support needs.
  • Assisted with updating technical support best practices for use by team.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware and granted system permissions to new employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Generated reports to track performance and analyze trends.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Installed, configured and maintained computer systems and network connections.
  • Offered assistance in implementing and developing training programs.
  • Configured and tested new software and hardware.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Assisted in development of system security protocols.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Tested new software and hardware prior to deployment.

Education

Ngee Ann Polytechnic
Singapore

Diploma of Information Technology from Information Technology
04.2017 - 02.2021

University Overview

ITE College Central
Singapore

Higher Nitec of Information Technology from Information Technology
01.2015 - 01.2016

University Overview

ITE College Central
Singapore

Nitec of Networking And System Administration from Information Communication
01.2013 - 01.2014

University Overview

Fairfield Methodist School (Secondary)
Singapore

O' Level
01.2008 - 01.2012

University Overview

Skills

Flutter Proficiency

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Badminton

Badminton

Enjoying Leisure Badminton Games to keep entertain and fit.

Availability
See my work availability
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Head Administrative Clerk
Singapore Armed Forces (SAF)
07.2021 - Current
Sales Operation Specialist
Becton Dickinson
02.2021 - 07.2021
UAT Test Analyst
DBS Singapore
03.2020 - 08.2020
Ngee Ann Polytechnic
Diploma of Information Technology from Information Technology
04.2017 - 02.2021
IT Support Engineer
CTC Global Pte Ltd
01.2017 - 03.2017
ITE College Central
Higher Nitec of Information Technology from Information Technology
01.2015 - 01.2016
IT Support Engineer
D&S Solutions PTE LTD
04.2013 - 04.2015
ITE College Central
Nitec of Networking And System Administration from Information Communication
01.2013 - 01.2014
Fairfield Methodist School (Secondary)
O' Level
01.2008 - 01.2012
Nicholas Qun Xiang OngProduct Management