Nicholas Wong Jing Jiet
Retail Sales Associate
Summary
Dynamic retail professional with a proven track record at Lixil Water Technology International, excelling in customer service and problem-solving. Enhanced sales through tailored product recommendations and built strong client relationships, driving repeat business. Skilled in order processing and teamwork, consistently achieving sales targets while fostering a positive shopping experience.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Lixil Water Technology International
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Brand Ambassador
PromoPower Pte Ltd
03.2022 - 07.2024
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
Operations Officer
DHL Express
10.2019 - 02.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Used forklifts and pallet jacks to relocate products.
- Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
- Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
Beauty Advisor
Shilla Travel Retail Pte Ltd
11.2018 - 05.2019
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Sales Associate Vendor Funded
DFS Venture Singapore Pte Ltd
11.2017 - 10.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree -
SMK Tinggi Sarikei
Sarawak 04.2001 -
Skills
Customer service
Teamwork
Money handling
Teamwork and collaboration
Display setup
Order processing
Problem-solving
Customer assistance
Flexible schedule
Retail store operations
Timeline
Retail Sales Associate
Lixil Water Technology International
08.2024 - Current
Brand Ambassador
PromoPower Pte Ltd
03.2022 - 07.2024
Operations Officer
DHL Express
10.2019 - 02.2022
Beauty Advisor
Shilla Travel Retail Pte Ltd
11.2018 - 05.2019
Sales Associate Vendor Funded
DFS Venture Singapore Pte Ltd
11.2017 - 10.2018
No Degree -
SMK Tinggi Sarikei
04.2001 -
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