Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Business Analyst
Bambu - Mangosteen BCC Pte. Ltd.
12.2021 - 12.2023
Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Increased efficiency in resource allocation by conducting detailed business requirements analysis.
Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Assessed business requirements to forecast annual budgetary operational costs.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
Conducted interviews with key business users to collect information on business processes and user requirements.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Business Analyst Intern
Docosan Vietnam LLC.
06.2021 - 08.2021
Research about Healthtech Industry in Vietnam along with Vietnamese regulation and climate in Healthcare System
Research on existing healthcare applications that are similar within the region
Design a program with features that cater specifically to Vietnamese consumers using existing tech features
Present finalized proposal with detailed plan for marketing, sales, operations and products
Accounting Assistant
Asia Farm F&B Pte Ltd
05.2019 - 07.2019
Streamlined daily reporting information entry for efficient record keeping purposes.
Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Tracked financial progress by creating quarterly and yearly balance sheets.
Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
Education
Bachelor of Science - Economics
Singapore Management University
Singapore
05.2022
A Levels -
Hwa Chong Junior College
Singapore
12.2015
Skills
Business Process Mapping
Test case scenarios
Requirements Analysis
Product Management
SQL and Databases
Business Requirements
SWOT Analysis
Microsoft Excel Mastery
Tableau
Project Management
Quality Assurance
Documentation Management
Accomplishments
HSK (Level 5) Chinese Proficiency Test - 279/300
Australian Mathematics Competition - Certificate of Credit
Singapore Mathematical Olympiad - Bronze Award
National Mathematical Olympiad of Singapore - Honorable Mention
Hobbies
Table Tennis
Poker
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Business Analyst
Bambu - Mangosteen BCC Pte. Ltd.
12.2021 - 12.2023
Business Analyst Intern
Docosan Vietnam LLC.
06.2021 - 08.2021
Accounting Assistant
Asia Farm F&B Pte Ltd
05.2019 - 07.2019
Bachelor of Science - Economics
Singapore Management University
A Levels -
Hwa Chong Junior College
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