Nicholas Teh
Summary
Dynamic sales professional with proven expertise in customer engagement and relationship building, honed across roles at leading companies like Atome. Excelled in sales strategy development and negotiation, driving significant customer satisfaction and repeat business. Skilled in up-selling and sales presentations, consistently achieving and surpassing sales targets. Dedicated sales professional offering experience recommending, selecting and assisting with locating merchandise based on the needs of the individual consumer. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Salesperson
Atome
06.2023 - 07.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Logged reports, expenses, receipts, and sales in company database.
Administrative Assistant Intern
Olympus Learning Academy
01.2022 - 05.2022
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Prepared and edited documents and reports for quality and accuracy.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
- Developed and maintained positive relationships with clients by providing excellent customer service.
Restaurant Waiter
Tim Ho Wan
10.2021 - 12.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Warehouse Assistant
RedMart
11.2020 - 01.2021
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Delivery Assistant
Shopee
07.2020 - 09.2020
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
- Demonstrated flexibility in adapting to schedule changes or unique delivery requirements, accommodating customer needs effectively.
Retail Sales Associate
Superdry
11.2019 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retail Sales Associate
Puma
04.2019 - 06.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Utilized upselling techniques to promote additional products and increase sales.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
Banquet Server
Pan Pacific Hotel
07.2018 - 03.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Retail Sales Assistant
Adidas
03.2018 - 10.2018
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales by providing exceptional customer service and product knowledge.
Education
NITEC - Business Services
ITE College Central
Singapore, Null, Singapore12.2022
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Sales process
- Sales strategy development
- Sales management
- Sales Presentations
- Negotiation
- Objection handling
- Up-selling
Timeline
Salesperson
Atome
06.2023 - 07.2023
Administrative Assistant Intern
Olympus Learning Academy
01.2022 - 05.2022
Restaurant Waiter
Tim Ho Wan
10.2021 - 12.2021
Warehouse Assistant
RedMart
11.2020 - 01.2021
Delivery Assistant
Shopee
07.2020 - 09.2020
Retail Sales Associate
Superdry
11.2019 - 03.2020
Retail Sales Associate
Puma
04.2019 - 06.2019
Banquet Server
Pan Pacific Hotel
07.2018 - 03.2019
Retail Sales Assistant
Adidas
03.2018 - 10.2018
NITEC - Business Services
ITE College Central
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