Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nicholas Tay

Summary

Service professional with a strong track record of enhancing customer satisfaction at Brewerkz Singapore through exceptional service delivery. Demonstrated expertise in cash handling and time management, excelling in high-pressure environments while providing tailored customer experiences. Skilled in training new team members to uphold service excellence standards. Seven years of experience in the workforce industry, adept at addressing challenges with effective and efficient solutions.

Overview

7
7
years of professional experience

Work History

Service Crew Member/Assistant Bartender

Brewerkz Singapore
12.2024 - Current
  • Achieved increased repeat business through exceptional customer service.
  • Resolved customer complaints promptly to enhance overall satisfaction.
  • Maintained strict adherence to food safety standards during food preparation.
  • Handled cash transactions accurately, ensuring responsible daily sales accounting.
  • Demonstrated strong multitasking skills in high-pressure environments.
  • Collaborated with team members to maintain service excellence during peak hours.
  • Prepared cocktails and mocktails tailored to customer preferences.
  • Served over 20 types of craft beers to meet diverse customer tastes.

Karaoke Service Crew

K.Star
09.2023 - 04.2024
  • Delivered friendly and efficient service to significantly improve customer satisfaction.
  • Collaborated with team members to maintain service standards during peak hours.
  • Demonstrated strong multitasking skills while managing various responsibilities under pressure.
  • Prepared drinks promptly to consistently meet customer demands.
  • Restocked alcohol and food supplies to ensure availability for customers.
  • Recommended diverse alcohol types based on customer preferences.
  • Executed proper housekeeping practices to optimize guest experiences.
  • Resolved customer complaints professionally, focusing on effective solutions.

Pizza Maker

Pizza Hut
09.2022 - 01.2024
  • Topped pizzas with correct ingredients according to orders, ensuring recipe accuracy.
  • Rolled and shaped dough to align with order specifications for even cooking.
  • Memorized menu items and specials to provide timely updates to kitchen staff.
  • Prepared ingredients by cutting vegetables and preparing dough for efficient cooking.
  • Demonstrated strong time management by handling multiple orders during peak hours.
  • Maintained an organized workspace to enhance productivity in pizza preparation.
  • Executed cash register operations, including coupon application and payment processing.
  • Adhered strictly to food safety guidelines, preventing cross-contamination risks.

Delivery Rider

Domino's Pizza
02.2021 - 02.2022
  • Handled cash transactions accurately while collecting payments upon delivery completion.
  • Reduced delivery times by optimizing routes based on traffic conditions and distance.
  • Ensured timely deliveries, enhancing customer satisfaction through effective communication.
  • Increased positive customer feedback by delivering exceptional service during pickups and drop-offs.
  • Adapted to changes in delivery schedules, minimizing delays due to unforeseen circumstances.
  • Resolved customer complaints promptly to maintain positive client relationships.
  • Navigated diverse weather conditions safely, adhering to all traffic regulations.
  • Completed on-time deliveries by selecting the most efficient routes using GPS technology.

Service Crew/Barista

McDonald's
10.2018 - 01.2020
  • Delivered efficient, friendly service to enhance customer satisfaction and loyalty.
  • Collaborated with team members to uphold high service standards during peak hours.
  • Managed multiple responsibilities simultaneously in high-pressure environments.
  • Prepared food items swiftly while adhering to strict food safety protocols.
  • Trained new crew members to ensure quality service delivery.
  • Replenished condiments and beverages while maintaining cleanliness of service areas.
  • Operated cash register accurately to process customer payments efficiently.
  • Performed serving, cleaning, and stocking tasks to maintain excellent service standards.
  • Completed milkshakes and ice cream desserts for customers.

Education

Higher Nitec Education - Accounting

Institute Of Technical Education
Singapore
04-2026

Nitec Education - Business Service

Institute of Technical Education
Singapore
03-2024

GCE 'N' Level - Secondary Education

Peicai Secondary School
Singapore
12-2021

Skills

  • Verbal and written communication
  • Problem-solving skills
  • Strong work ethic
  • Fast Learner
  • Stress tolerance
  • Time management
  • Reliability and punctuality
  • Microsoft Words and Excel
  • Robotic Process Automation
  • Fast and efficient
  • Reliability and punctuality
  • Fast and efficient

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (hokkien)
Intermediate (B1)
Indonesian
Elementary (A2)
Malay
Elementary (A2)

Timeline

Service Crew Member/Assistant Bartender

Brewerkz Singapore
12.2024 - Current

Karaoke Service Crew

K.Star
09.2023 - 04.2024

Pizza Maker

Pizza Hut
09.2022 - 01.2024

Delivery Rider

Domino's Pizza
02.2021 - 02.2022

Service Crew/Barista

McDonald's
10.2018 - 01.2020

Higher Nitec Education - Accounting

Institute Of Technical Education

Nitec Education - Business Service

Institute of Technical Education

GCE 'N' Level - Secondary Education

Peicai Secondary School

Similar Profiles

CREATE PROFILE
Nicholas Tay