Nicholas Ong

As a Transport Unit Head Administrator Clerk in the Singapore Armed Forces, I worked with a team of talented individuals to ensure the success of our missions. I managed a pool of manpower, vehicles, and supplies, and followed our core values of reliability, efficiency, and professionalism in my work.

I recommended new members to various departments based on their physical fitness and knowledge, so that they could be placed in the best position to contribute. I used Microsoft Excel to track logistics and supplies, and developed a real-time chart with Microsoft Excel and Power BI to track vehicle usage. This allowed us to run a smooth operation and assist clients in indenting a vehicle through us.

I also developed a real-time Telegram attendance bot to track manpower attendance. This provided convenience and accountability, and ensured that all personnel were accounted for.

• Entered data into system and updated customer contacts with information to keep records current.
• Created and updated records and files to maintain document compliance.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Input data and processed system change to generate accurate reports.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
• Utilized productivity tools to complete tasks and improve performance.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Arranged meetings and appointments and updated records to assist management.
• Offered technical support and troubleshot issues to enhance office productivity.

• Helped meet changing demands by recommending improvements to business systems or procedures.
• Frequently inspected production area to verify proper equipment operation.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated customer needs and feedback to drive product and service improvements.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Educated staff on organizational mission and goals to help employees achieve success.

I have extensive experience in user acceptance testing, with a focus on documenting defects, identifying bottlenecks, and executing test cases. I have also advised developers on problems with databases, performance, and other issues. I have completed in-depth usability testing on Windows, Android, and iOS mobile devices. I have built automated test scripts to handle repetitive software testing work. I have operated under Agile and Scrum frameworks to complete releases and well-organized sprints. I have recommended changes and corrections to developers for optimal software performance and usability. I have tested the functional and compatibility of new programs or updates in comparison to existing applications. I have kept scripts and test cases updated with current requirements. I have evaluated the function, performance, and design compliance of every product against design standards and customer needs. I have incorporated delivery requirements into the planning of testing schedules. I have monitored the resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing a QA perspective. I have gathered data on integration issues and vulnerabilities, reported findings, and recommended improvements. I have documented testing procedures for developers and future testing use. I have authored and maintained well-organized, efficient, and successful manual test cases for the entire team. I have completed pre-implementation testing for new system modifications to assess potential impacts.

• Maintained master RMS list of users across various platforms, and direct and remote access points.
• Continuously checked finance data, use logins and file permissions to monitor data safety and end-user efficiency.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.

Handled project of IBM SH:
- Deployment for any new desktop, laptop, printer, and network machine.

After 2 weeks of training, I managed a small group of new engineers, and my classmate to guide them the steps to do the deployment project.
- Install the relevant software
- Install and configure printer
- Backup and Transfer of user's data to their new Laptop/Desktop.

• Interacted with customers by phone, email, or in-person to provide information.
• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.

Handled project of IBM NHG:
- Troubleshooting and configuration hardware, network, OS and medical application software etc.
- Deployment for any new desktop, laptop, printer and network machine.
- Monitor and manage the incident management system and fulfillment of user request.
- Backup and reporting summary for project manager.
- Backup and support for any IT issue at hospital operation theater.

• Used ticketing systems to manage and process support actions and requests.
• Monitored systems in operation and quickly troubleshot errors.
• Configured hardware and granted system permissions to new employees.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.