Nicholas Lai Wen Xun
Singapore
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CFS - Cards Operations (Data-Entry) Officer
Maybank Singapore Limited
06.2023 - 11.2023
- The job entails maintaining and updating various financial cards and accounts, including handling card replacements, address updates, and account closures
- It also involves generating letters, managing financial products, and ensuring data accuracy
- The role includes miscellaneous tasks assigned by a supervisor and monthly statistical reporting on account closures.
Customer Service Officer
United Overseas Bank - contact centre
12.2021 - 07.2022
- Provides customer support and assistance over the phone, addressing inquiries related to banking services, accounts, and transactions
- Responsibilities include resolving customer issues, promoting bank products, and adhering to established service standards
- This role requires effective communication skills, a strong understanding of banking procedures, and the ability to work in a fast-paced customer service environment.
Education
Bsc Banking & Finance -
Singapore Institute of Management - University Of London
Skills
- Communication
- Logistics Coordination
- Team building
- Project Management
- Problem solving
- Creative thinking
- Innovation and Creativity
- Project Planning
Certification
- BFS-WMI Investment Accelerator Programme (2023)
- Coding For All, Temasek Polytechnic
- Introduction to Project Management, SUSS
- Supply Chain Management Concept, SUSS
Accomplishments
- National Service: Specialist Cadet School (SCS), 04/2020, Platoon best in SCS foundation term
- SIM-UOL Student Representative Council Leadership Award (2023)
Projects
Certified Private Swimming Instructor, 10/2021 - Present, SwimUnionSG
Dimension Vintage Clothing - Online store, 11/2022 - Present, Co-founder of a online vintage clothing store
Affiliations
- Basketball
- Swimming
- Reading
- Music
Languages
Chinese (Mandarin)
First Language
English
Advanced (C1)
C1
Timeline
CFS - Cards Operations (Data-Entry) Officer
Maybank Singapore Limited
06.2023 - 11.2023
Customer Service Officer
United Overseas Bank - contact centre
12.2021 - 07.2022
Bsc Banking & Finance -
Singapore Institute of Management - University Of London
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