Nicholas Lai Wen Xun
Singapore
Summary
Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills. Successfully manages high-volume workloads in rapidly changing environments.
Overview
4
4
years of professional experience
4
4
Certifications
5
5
Languages
Work History
Executive Assistant
UBS Wealth Management
08.2025 - Current
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Used advanced software to prepare documents, reports, and presentations.
- Answered high volume of phone calls and email inquiries.
- Compiled, cleaned and manipulated data for proper handling.
- Developed polished visualizations to share results of data analyses.
Sales Executive
The One Percent SG
12.2024 - 07.2025
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Expanded market share with strategic territory planning and targeted prospecting.
CFS - Cards Operations (Data-Entry) Officer
Maybank Singapore Limited
06.2023 - 11.2023
- Assisted team members in completing large-scale projects, meeting tight deadlines with accurate data entry.
- Reduced errors in data entry by consistently reviewing inputted information and making necessary corrections.
- Prioritized multiple tasks effectively under tight deadlines without compromising on quality or accuracy standards.
Contact Centre - Customer Service Officer
United Overseas Bank
12.2021 - 07.2022
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
BSc - Banking & Finance
Singapore Institute Of Management - University Of London
SingaporeSkills
- Communication
- Logistics Coordination
- Team building
- Project Management
- Problem solving
- Creative thinking
- Project Planning
- Administrative support
- Executive support
- Office management
- Information confidentiality
- Customer service
Accomplishments
- National Service: Specialist Cadet School (SCS), 04/2020, Platoon best in SCS foundation term
- SIM-UOL Student Representative Council Leadership Award (2023)
Certification
2023 BFS-WMI Investment Accelerator Programme WMI
Interests
Basketball, Swimming, Music
Basketball
I am a very active person that engages in various sports in my free time such as basketball, swimming, cycling and badminton.
Timeline
Executive Assistant
UBS Wealth Management
08.2025 - Current
Sales Executive
The One Percent SG
12.2024 - 07.2025
CFS - Cards Operations (Data-Entry) Officer
Maybank Singapore Limited
06.2023 - 11.2023
Contact Centre - Customer Service Officer
United Overseas Bank
12.2021 - 07.2022
BSc - Banking & Finance
Singapore Institute Of Management - University Of London