Nicholas Gooi
Summary
Dynamic professional with a proven track record at Galaxy Boxing Gym, adept in customer service and Microsoft Excel. Leveraged strong problem-solving skills and administrative support to enhance athlete performance and streamline office efficiency. Cultivated professional relationships and improved client relations, contributing significantly to community engagement and operational success. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Boxing Coach
Galaxy Boxing Gym
01.2021 - 06.2024
- Assisted in the organization of local boxing events, contributing to community engagement and promotion of the sport.
- Organized and coordinated boxing team practices and physical workouts.
- Promoted a safe training environment by enforcing strict adherence to safety protocols and proper use of equipment.
- Enhanced athletes'' performance by developing individualized training plans and incorporating various coaching techniques.
- Cultivated connections within the boxing community, expanding opportunities for athlete exposure to higher-level competition settings.
- Tailored coaching approach based on individual learning styles, maximizing comprehension of techniques demonstrated during instruction periods.
- Increased boxers'' win rates through strategic conditioning programs and rigorous skill-building sessions.
- Provided guidance on nutrition and weight management strategies for optimal athletic performance during competitions.
- Developed strong rapport with athletes, resulting in increased trust and improved communication during training sessions.
- Managed administrative tasks such as scheduling practices, coordinating travel logistics for competitions, and tracking athlete progress records efficiently.
- Mentored young boxers entering the sport, assisting them in building foundational skills required for success in the ring.
- Demonstrated adaptability by adjusting coaching style and techniques when working with athletes of varying skill levels, ensuring an inclusive training environment.
Administrative Assistant
Galaxy Boxing Gym
01.2021 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Intern
ASPEED INFOTECH PTE LTD
11.2019 - 04.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
Waiter
Wheeler's Estate
10.2017 - 04.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
Diploma - Management Studies
Singapore Institute of Management
461 Clementi Rd04.2022
Higher Nitec Certificate - Electronics Engineering
ITE College Central
2 Ang Mo Kio Dr, Singapore 56772002.2020
N Level Certificate - Nil
Peicai Secondary School
10 Serangoon Ave 4, Singapore 55609410.2017
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Critical Thinking
- Strong Problem Solver
- Professional Communication
- Excel spreadsheets
- Verbal Communication
- Professional and mature
- Microsoft PowerPoint
- Client Relations
- Internal Communications
Hobbies
Boxing, Lifting weights, Reading
Military Experience
14th Mono-intake 42 Singapore Armoured Regiment
- Graduated Basic Military training and posted to Specialist command school
- Graduated SCS as a 3rd Sergeant
- Appointed as Section commander in 42 SAR Lion Company
- Led a platoon of 30 men on missions by coordinating strategies with officers
Timeline
Boxing Coach
Galaxy Boxing Gym
01.2021 - 06.2024
Administrative Assistant
Galaxy Boxing Gym
01.2021 - 06.2024
Intern
ASPEED INFOTECH PTE LTD
11.2019 - 04.2020
Waiter
Wheeler's Estate
10.2017 - 04.2018
Diploma - Management Studies
Singapore Institute of Management
Higher Nitec Certificate - Electronics Engineering
ITE College Central
N Level Certificate - Nil
Peicai Secondary School
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