Nicholas Ang Yuan Shen
Singapore
Summary
- Highly experienced in Sales known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
- Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate
NK Luck (s) Pte Ltd
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Manager
Goldbell Car Rental Pte Ltd
09.2023 - 03.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Sales Ambassador
Sirius Star Marketing
08.2021 - 08.2023
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Identified and maximized sales opportunities, and increased customer retention rates
- Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge
- Successfully managed a sales team of several people to meet and achieve sales goals
- Led sales department with a can-do attitude and high quarterly sales
- Trained new sales professionals and provided coaching as needed to maintain company sales success
- Done account managing with LAZADA as our client for Business to Business
- Customer Acquisition for SHOPBACK as well for getting merchants to come onboard with us
- Currently doing VALIDUS with opening a business account for merchants as well as helping them to apply corporate loans.
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
Certis Dorm Inspector
Certis
08.2020 - 01.2021
- Worked well independently and on a team to solve problems
- Analyzed and reported performance levels to company higher-ups
- Utilized excellent deductive reasoning and logical thinking skills
- Worked with a commitment to a safe and fair workplace
- Ensuring rules are being placed and no one should breach or break any of the rules.
Sales Representative
Optimo International
11.2019 - 02.2020
- Utilized various sales techniques to develop relationships with customers and drive sales
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Coordinated street sales and created marketing collateral to reach greater potential customers be it in North, South, East or West side
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Promotional sales (Vintage, Skinlab, Masaego, Thaitanic Hotpot)
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Fundraiser
Worldwide Fund For Nature
10.2019 - 11.2019
- Developed and implemented marketing campaigns targeting donors
- Cultivated impact social media presence on event site and streets platforms, offering content relating to fundraising campaigns and organizational objectives by explaining what is it that we do and why we need the fund to raise awareness
- Researched and identified potential donors.
Data Entry (Internship)
DBS Bank Pte Ltd
04.2016 - 09.2016
- Was Interning at DBS for doing data entry, was there for 6 months
- Located at Changi business Park doing collection of data, transferring and executing the date into the software.
Education
Diploma in Business Applications -
Republic Polytechnic
01.2017
'O' level certificate -
Tanglin Secondary School
01.2013
PSLE Certificate -
Rulang Primary School
01.2009
Skills
- Leadership and Teamwork
- Microsoft Office Word
- Computer Skills
- Goal-Oriented
- Outgoing Personality
- Cash Handling
- Money Handling
- Microsoft PowerPoint
- Leadership Skills Ability to Work in a Team
- Communication Skills
- Decision Making Ability to Work Under Pressure
- Adaptability Collaboration Handling Pressure
- Positive Attitude Communication
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
Languages
English
Chinese
Malay
Personal Information
- Expected Salary: $3,500 Onwards
- Date of Birth: 04/28/97
- Nationality: Singaporean
- Driving License: Class 3, Singapore - Class 3 (local Driving license), Singapore - Class 4 & 5 (Military License)
Extracurricular Activities
RSAF Parade Day, Republic of Singapore Air Force, Singapore, - Participated in the parade as the marching contingent. Was being interviewed and my picture was posted on Instagram as well as MINDEF Facebook. Ambassador for NDP, RSAF, Singapore, 02/2019, 08/2019, Appointed as an ambassador for NYP. Inclusive of taking care of them, leading them and ensuring their safety and well-being. Every Saturday will be used to guide them and ensure that they are safe as well as listening to me on what is the next step and what they should or shouldn't do.
Hobbies and Interests
- Travelling
- Badminton
- Swimming
- Cycling
- Talking
- Jogging
- Outdoor
- Family
- Fencing
Timeline
Sales Associate
NK Luck (s) Pte Ltd
04.2024 - Current
Sales Manager
Goldbell Car Rental Pte Ltd
09.2023 - 03.2024
Sales Ambassador
Sirius Star Marketing
08.2021 - 08.2023
Certis Dorm Inspector
Certis
08.2020 - 01.2021
Sales Representative
Optimo International
11.2019 - 02.2020
Fundraiser
Worldwide Fund For Nature
10.2019 - 11.2019
Data Entry (Internship)
DBS Bank Pte Ltd
04.2016 - 09.2016
Diploma in Business Applications -
Republic Polytechnic
'O' level certificate -
Tanglin Secondary School
PSLE Certificate -
Rulang Primary School
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