Summary
Overview
Work History
Education
Skills
Personal Information
Professional Qualifications And Training
Remuneration
References
Interests
Diving, Skiing, Football, Cycling
Timeline
Generic
Nicholas Ang Tong Hwee

Nicholas Ang Tong Hwee

Project Manager (APAC/ MEA)

Summary

Dynamic and results-driven Project Manager with a robust background in leading regional initiatives across the APAC region for Electrolux Professional Laundry. Proven track record in implementing advanced connectivity systems, enhancing product knowledge, and delivering comprehensive training to internal teams and external partners. Over a decade of experience in technical support and service management across 19 countries, demonstrating exceptional skills in resource procurement, budget adherence, and problem-solving to ensure seamless project execution. Expertise in financial oversight and accounting principles strengthens the ability to drive operational efficiency and achieve strategic objectives. Resourceful Project Manager with years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management. Diligent with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.

Overview

29
29
years of professional experience
4
4
Languages

Work History

Project Manager (APAC/MEA)

ELECTROLUX PROFESSIONAL SEA PTE LTD
01.2023 - 01.2025
  • Guide and manage deployment of Connectivity system across APAC region
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established plans and resources needed to attain project goals and objectives.
  • Tracked project performance to detect improvement areas and initiate necessary adjustments.
  • Ensured timely completion of projects without compromising build quality or workplace safety.
  • Facilitated communication among cross-functional teams to resolve project challenges and minimize risks.

Regional Product Manager (APAC)

ELECTROLUX PROFESSIONAL SEA PTE LTD
01.2021 - 01.2023
  • To enhance sales performance in region via product knowledge and training for internal and external teams
  • Guided junior staff members in diverse facets of product management, nurturing talent development within organization ranks.
  • Fostered strong connections with key stakeholders, comprising distributors, retailers, and customers for effective business partnerships.
  • Utilized agile practices in managing projects to rapidly adapt to shifting market trends and consumer needs.
  • Executed training sessions for sales representatives to elevate expertise on product features and benefits, driving increased conversion rates.

Regional Customer Care Manager

ELECTROLUX SEA PTE LTD
10.2018 - 01.2021
  • Elevated customer satisfaction by addressing complex issues and delivering prompt solutions.
  • Engineered customer support approaches focused on increasing customer retention.
  • Managed complaints, supplied relevant solutions, and alternatives within required timeframes while executing follow-up to confirm resolution.
  • Strengthened client relationships by managing inquiries, determining and addressing client needs, troubleshooting problems, and consistently following up with current and prospective clients.
  • Created customer support strategies to increase customer retention.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Regional Service Manager

ELECTROLUX SEA PTE LTD
11.2008 - 10.2018
  • Provided extensive technical management and support services for more than 10 years in 19 countries
  • Administered warranty claims approvals across region.
  • Facilitate Technical and Customer Care Training for all sales subsidiaries, importers, and dealers in region to enhance customer response efficiency
  • Led quarterly Technical/Quality meetings with subsidiaries in Asia to improve after-sale service and discuss quality concerns arising from epidemic-related problems encountered in various regions.
  • Facilitate communication between factories in Thailand, Sweden, Italy, and France
  • Enhanced operational efficiency through implementation of advanced technologies and innovative service solutions.
  • Constructed high-performing regional service team through recruitment of top talent, establishment of expectations, and delivery of ongoing feedback and coaching.
  • Maintained consistently high levels of customer satisfaction through service quality monitoring and corrective action implementation where necessary.


Customer Relation/ Technical Manager

MIELE PTE LTD
01.2004 - 01.2008
  • Established foundational structure for service team by recruiting candidates with technical expertise and strong intellectual skills.
  • Overseeing team of six technicians and continuously seeking more personnel to meet demands of Miele’s fast-growing market in region.
  • Facilitate organization and setup of Service Workshop while delivering technical information and training for technicians in Singapore.
  • Deliver training and resources to Dealers and Distributors appointed by Miele in S.E.A countries requiring ongoing support for sales and after-sales services.
  • Assist S.E.A Dealers and Distributors with technical inquiries using email and telecommunication each day.
  • Establish Service Maintenance Contracts aligned with end user specifications while minimizing machine downtime.
  • Streamlined materials through enhanced pictorial illustrations..
  • Developed extensive documentation of processes and procedures to maintain consistency across departmental operations.
  • Trained junior staff members, establishing an encouraging environment and facilitating professional advancement.

Senior Technical Executive

MIELE PTE LTD
01.2002 - 01.2004


  • Facilitated comprehensive technical assistance in after-sales customer service for Domestic and Professional sectors
  • Consistently adapt to diverse strategies in managing Domestic and Professional customers
  • Deliver on-the-job training to new technicians, guiding attainment of optimum after-sales service
  • Resolve complex technical challenges, emphasizing customer engagement and professional laundry and laboratory disinfecting washers.
  • By working closely with Sales and Marketing teams in S.E.A, this opportunity allowed us to appreciate that Customer Service is not just concerning technical aspects.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Interviewed, recruited and trained new onboarding candidates.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Implemented cost-saving measures through reevaluation of supply chain management practices.

Service Engineer

MIELE PTE LTD
01.1996 - 01.2002
  • Troubleshoot and repair Domestic Miele Appliances.
  • When Miele project business was introduced in 1998, his responsibilities increased: Apart from servicing and repairing, he had to supervise the installation on project sites.
  • Attend site meetings with Developer’s representatives, consultants and main contractors.
  • Coordination of deliveries of appliances to site was also part of my duties.
  • In 2000, I made my first trip to Germany to attend a technical training for Domestic Appliances (full range) and Professional Washers.
  • In that training, I was introduced to understand complicated wiring diagram and washing sequences /steps from Professional Laundry equipment and Laboratory Washers.
  • Learnt troubleshooting using Miele software from laptop via optical interface.
  • Achievements: Successfully completed five projects with about 800 units of apartments installed with full kitchen appliances.

Education

National Certificate Grade 2 - Electronic

Institute of Technical Education Singapore
Singapore
01.1993

Some College (No Degree) - GCE O Levels

Commonwealth Secondary School
Singapore

Skills

  • Proficient in Microsoft Word

  • Excel proficiency

  • Proficient in Microsoft PowerPoint

  • Proficient in Darwin

  • Lotus Notes proficiency

  • Digital communication skills

  • Proficient in Miele eBTD

  • Proficient in Miele ETD

  • Proficient in Miele Profitronic systems

  • Miele MCU expertise

  • Familiarity with Miele software applications

  • Proficient in Electrolux Common Service Tool

  • Electrolux wash program management

  • E-learning administrator for Electrolux

  • Teams proficiency

  • Salesforce proficiency

  • Project coordination

  • Cross-functional collaboration

  • Process planning

  • Strategic task management

  • Budget management

  • Relationship management

  • Collaborative teamwork across functions

Strong interpersonal skills

Personal Information

  • Number of Children: 1
  • Availability: Immediate
  • Date of Birth: 7th January 1972
  • Nationality: Singaporean
  • Marital Status: Married (with 1 child)

Professional Qualifications And Training

  • Technical Training Course (Domestic/ Professional Washer), Miele Gutersloh Germany, 2001-06-01
  • Advance Technical Training Course (Industrial Washer/ Disinfector), Miele Gutersloh Germany, 2005-07-01
  • Certified/ Authorized Personnel to Calibrate Electrolux Reference Washer (FOM 71 CLS and MP-LAB), Electrolux Ljungby Sweden, 2010-02-01
  • Certified CustomerCare Trainer, Electrolux Pordenone, Italy, 2014-01-01
  • Project Management Course, VIDS, 2016-03-01

Remuneration

126000, 10500, 2.5 months average, expected to be same for 2023

References

  • Mr. David Tay, Hewlett Packard, Senior Engineer, Commercial Customer, 10, Nicholas is known to be very prompt in response, detailed in support processes and possesses good service attitude.
  • Mr. Lawrence Kow, EPCOS, Senior Engineer, Commercial Customer, 9, Nicholas has maintained good demeanor and politeness even when the technical challenges were high.

Interests

Scuba Diving

Skiing

Football

Cycling

Diving, Skiing, Football, Cycling

Into traveling, enjoy good culinary cuisine. Currently taking up golfing Always looking forward to meet people with different culture and background.

Timeline

Project Manager (APAC/MEA)

ELECTROLUX PROFESSIONAL SEA PTE LTD
01.2023 - 01.2025

Regional Product Manager (APAC)

ELECTROLUX PROFESSIONAL SEA PTE LTD
01.2021 - 01.2023

Regional Customer Care Manager

ELECTROLUX SEA PTE LTD
10.2018 - 01.2021

Regional Service Manager

ELECTROLUX SEA PTE LTD
11.2008 - 10.2018

Customer Relation/ Technical Manager

MIELE PTE LTD
01.2004 - 01.2008

Senior Technical Executive

MIELE PTE LTD
01.2002 - 01.2004

Service Engineer

MIELE PTE LTD
01.1996 - 01.2002

National Certificate Grade 2 - Electronic

Institute of Technical Education Singapore

Some College (No Degree) - GCE O Levels

Commonwealth Secondary School

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