Nicholas Ang

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• Provided remote support for clients experiencing hardware issues, minimizing disruptions to their operations.
• Streamlined processes for diagnosing hardware failures, reducing downtime for clients.
• Assisted in the creation of a knowledge base for common technical issues, increasing resolution efficiency.
• Managed inventory of replacement parts and equipment, ensuring availability for urgent repairs or upgrades.

Resolving Cases created by users

Microsoft Dynamics CRM usage

Troubleshooting and assisting with government project matters ( People Assosiaction)

Hardware support

• Installed, configured, tested and maintained operating systems, application software, and system management tools.