Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICHELLE TAN

OPERATIONS EXECUTIVE

Summary

Dynamic operations professional, excelling in process optimization and customer service. Skilled in enhancing productivity through strategic improvements and effective communication. Recognized for implementing automation that streamlined office tasks, significantly boosting operational efficiency. Committed to fostering a collaborative team environment.

Overview

3
3
years of professional experience

Work History

Operations

HUSTLE Singapore
05.2024 - Current
  • Executed daily operations quickly and accurately, achieving productivity targets.
  • Maintained system documentation detailing service operations.
  • Implemented process improvements to automate office operations.
  • Support internal teams with clerical tasks (e.g., data entry, printing, filing).

Telemarketing Sales Representative

SFIC Institude
03.2024 - 05.2024
  • Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Grounds Crew Member

EVO Singapore
11.2023 - 01.2024
  • Supervise all cash transactions throughout the night (entry fees, bottle service, bar sales, etc.).
  • Count cash drawers before and after shifts; ensure balances match sales records.
  • Reconcile POS reports with cash collected.
  • Prepare daily/nightly cash summaries and deposit slips.
  • Investigate and resolve discrepancies in cash handling.Manage and train cashier staff on procedures and customer service expectations.
  • Create and assign cashier shift schedules.
  • Provide support during peak hours and step in as needed.

Floor Supervisor

Stickies Bar Pte Ltd
02.2023 - 10.2023
  • Held team meetings to gain feedback, provide updates and set policies.
  • Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives
  • Attend pre-shift briefing (for updates, special promos, or VIPs).

Education

GED -

Choa Chu Kang Secondary School
Singapore
04.2001 -

High School Diploma -

PSB Academy
Singapore
04.2001 -

Skills

Operations Optimization

Business Operations

Logistical Operations

Communication Skills

Customer Service

Administration

Computer Skills

Microsoft Excel

Data Entry

Timeline

Operations

HUSTLE Singapore
05.2024 - Current

Telemarketing Sales Representative

SFIC Institude
03.2024 - 05.2024

Grounds Crew Member

EVO Singapore
11.2023 - 01.2024

Floor Supervisor

Stickies Bar Pte Ltd
02.2023 - 10.2023

GED -

Choa Chu Kang Secondary School
04.2001 -

High School Diploma -

PSB Academy
04.2001 -

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NICHELLE TANOPERATIONS EXECUTIVE