Nhung Dinh
Summary
Having spent nearly 6 years as a Customer Service Professional throughout different industries, I would like to keep bringing my valuable experience in addressing and resolving customer issues to collaborate with others to achieve positive outcomes. I have been known for my reliability and proactive approach to getting work done efficiently within the time frame. I do consider unexpected events or changes a challenge to enhance my problem-solving and decision-making skills.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Insurance Professional
USAA
2023.08 - 2024.12
- Handled inbound calls from members and located adequate legal documents to send to members
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options
- Streamlined policy management by regularly updating client information and tracking policy changes
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines
Customer Service Representative
HEB
2021.08 - 2023.08
- Responded to customer requests for products, services, and company information
- Provided excellent customer care by assisting with product selection and handling ordering functions
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Reviewed weekly personal performance and adjusted for better result
Order Processing Lead
Lung Fung Restaurant No 2
2019.09 - 2022.12
- Ensured that to-go orders were packed accurately and meals were served to the correct table
- Adapted to work effectively in fast-paced service environment
- Assisted with day-to-day operations, inventory check, and certificate renewal process
Promotion Sales Executive
Toto Vietnam Co., Ltd
2018.07 - 2019.05
- Created promotional plans to push sales from dealers and increase their stocking
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed
- Negotiated contract terms with dealers, securing favorable conditions for both parties while maximizing profitability
- Prepared report for monthly branch meeting
E-Commerce Assistant and CSR
Stuffify
2017.07 - 2018.03
- Optimized website performance with regular content updates and Search Engine Optimization techniques
- Enhanced customer satisfaction by managing and resolving all order-related issues promptly through email, marketplace, and social media channels
- Organized regular training sessions for other staff members, fostering a culture of shared knowledge within the organization around e-commerce best practices
Education
Associate of Applied Science - Business Management
San Antonio College
San Antonio, Texas, US2024-05
Bachelor of Arts - English Linguistics And Literature
University of Social Sciences And Humanities
Ho Chi Minh City, Vietnam2018-12
Skills
- Documentation skills
- Policy analysis
- Account management
- Regulatory compliance
- Computer proficiency
- Customer relations
- Operations management
- Active listening
- Critical thinking
- Time Management
- Prioritization
Certification
- Microsoft Office Specialist - Word Expert 2019
- Microsoft Office Specialist - Excel Expert 2019
- Certificate of Digital Marketing - by Texas A&M
Timeline
Insurance Professional
USAA
2023.08 - 2024.12
Customer Service Representative
HEB
2021.08 - 2023.08
Order Processing Lead
Lung Fung Restaurant No 2
2019.09 - 2022.12
Promotion Sales Executive
Toto Vietnam Co., Ltd
2018.07 - 2019.05
E-Commerce Assistant and CSR
Stuffify
2017.07 - 2018.03
Associate of Applied Science - Business Management
San Antonio College
Bachelor of Arts - English Linguistics And Literature
University of Social Sciences And Humanities