NHI TRAN Y VO (mylene)
Hospitality Professional
Summary
International hospitality professional with extensive operational expertise across luxury hotels in the U.S., Switzerland, and Vietnam. Skilled in front desk operations, guest relations, and delivering personalized service in high-standard, multicultural environments. Strong background in both Rooms Division and Food & Beverage, with a solid understanding of five-star service expectations and a deep commitment to service excellence. Eager to contribute to a dynamic, service-driven hospitality environment while further developing operational and leadership capabilities.
Overview
5
5
years of professional experience
Work History
Front Desk & Guest Relations Specialist
Four Seasons Hotel Philadelphia at Comcast Center
06.2024 - 06.2025
- Streamlined check-in and check-out processes for improved guest experience.
- Managed guest inquiries and requests efficiently, ensuring timely resolution of concerns.
- Provided exceptional customer service, leading to positive online reviews and recommendations from satisfied guests.
- Conducted thorough room inspections to guarantee cleanliness and comfort for arriving guests.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Coordinated special events and personalized arrangements for guests, enhancing their overall stay experience at the property.
- Utilized effective communication skills to liaise between guests and various departments within the hotel.
Front Desk Agent
La Vie En Rose Hotel
11.2022 - 02.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Food and Beverage Service Trainee
Victoria - Jungfrau Grand Hotel & Spa - SAPORI Restaurant
04.2022 - 09.2022
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Food and Beverage Trainee - Club Lounge Attendant
Warwick Hotels and Resorts
07.2021 - 01.2022
- Rotated through diverse F&B hotel outlets, including the main restaurant, bar, banquets, and summer terrace.
- Ensured the smooth running of the buffet breakfast, room services, and buffet lunch/dinner, while maintaining the overall sanitation, safety, and hygiene.
- Greeted VIP guests, assisted them with the check-in and check-out process, and responded to guests' inquiries.
- Collaborated with management on implementing new policies and procedures for improved lounge operations.
Food and Beverage Supervisor
IMI Main Dining Hall
11.2020 - 01.2021
- Supervised other colleagues for food and beverage service while on duty for lecturers and students.
- Able to support and lead other colleagues.
- Maintained hygiene at the workplace.
- Ensured efficient service at all times.
Education
Bachelor of Arts (Hons) Degree - International Hotel And Events Management
International Management Institute (IMI)
Luzern, Switzerland 04.2001 -
Bachelor's Degree - Tourism And Hospitality Management
University of Business And International Studies (UBIS)
Geneva, Switzerland 04.2001 -
Bachelor's Degree - Business Administration
University of Business And International Studies (UBIS)
11.2019 - 07.2020
Bachelor of Arts (Hons) Degree - International Hotel And Events Management
International Management Institute (IMI)
Luzern, Switzerland 05.2020 - 09.2022
Skills
Effective communication in multiple languages
Experienced in software utilization
- Native Vietnamese speaker
- Opera PMS & Microsoft Office
- English: Professional working proficiency
- Report Writing & Data Tracking
- Chinese (Mandarin): Elementary
- Software: iMovie, Adobe Lightroom
Customer Service
Collaborative Teamwork
Problem-solving
Flexible and Adaptable
Multitasking Abilities
Organization and Time management
Dependable and Responsible
Friendly, Positive Attitude
OTHER EXPERIENCES
Sun&Moon Academy - Vietnam
- Certification on completing Professional Master of Ceremonies Course
- Certification on completing Public Speaking Masterclass
International Management Institute (IMI) - Luzern
Research Library Assistant (Paid Scholarship)
- Provide professional research, references, and consultation services.
- Ensure efficient library operations and administration.
- Effectively maintaining the school's library and its materials.
Social Representative Committee (SRC) - Vice-Director
- Assist director in planning, overseeing, and managing general activities and events within the student community
Social Representative Committee (SRC) - Financial Manager
- In charge of the finance and accounts of SRC.
- Counting and reporting the SRC finances (profits) weekly
- Ensuring and checking whether sales and money matches on a regular basis
PROFESSIONAL REFERENCES
Adam Suchodolski
Director of Rooms
Four Seasons Hotel Philadelphia
(267) 846-4057
adam.suchodolski@fourseasons.com
Dr. Carrie-Ann Brüehlmann CHIA, BSc, MEd, DBA
Dipl. Hôtelier/ère-Restaurateur/rice HF
Programme Manager
Manchester Metropolitan University Recognized Tutor Status (RTS)
Carrie-ann.bruehlmann@imi-luzern.com
Timeline
Front Desk & Guest Relations Specialist
Four Seasons Hotel Philadelphia at Comcast Center
06.2024 - 06.2025
Front Desk Agent
La Vie En Rose Hotel
11.2022 - 02.2024
Food and Beverage Service Trainee
Victoria - Jungfrau Grand Hotel & Spa - SAPORI Restaurant
04.2022 - 09.2022
Food and Beverage Trainee - Club Lounge Attendant
Warwick Hotels and Resorts
07.2021 - 01.2022
Food and Beverage Supervisor
IMI Main Dining Hall
11.2020 - 01.2021
Bachelor of Arts (Hons) Degree - International Hotel And Events Management
International Management Institute (IMI)
05.2020 - 09.2022
Bachelor's Degree - Business Administration
University of Business And International Studies (UBIS)
11.2019 - 07.2020
Bachelor of Arts (Hons) Degree - International Hotel And Events Management
International Management Institute (IMI)
04.2001 -
Bachelor's Degree - Tourism And Hospitality Management
University of Business And International Studies (UBIS)
04.2001 -
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