EILEEN NG

• Raise Business Requirement Document (BRD) and Work Request (WR) for Business – Collections (CCMU)
• Help to drive the system enhancements to support transformation for unsecured credit initiation.
• Engage stakeholders from various functions including product & sales, GCT/ Technology, Control functions (AML/CBORC) and risk management.
• Involved in discussing the design, implementation and testing of system-related to support these initiatives.
• System Parameters set up which span across CI (Credit/process parameters), Product (Block Codes) and Collections (CACS, TMU).
• Track and follow up on Production Issues (INC) with GCT and GIDA.
• Set up and Maintaining Security Matrixes – system accesses for Collections
• Systems used: CACS/Eclipse, Project Tracking System (PTS), Jira, Citi Marketplace, Citi IT Service Management Suite (INC), Large Map Solution (LMS), HQPC, OnDemand
• Projects Completed: Blk B/W Code Propagation, OTP Verification, Digitalization of Manual Letters, GL Imbalances for CACS, BPSP and Push Notification.

• Be Part of the Group Digital Transformation Office – Anti Money Laundering (AML) Portfolio Team
• Support KYC /CDD CRs and Transaction and Name Screening daily BAU
• Assist to manage Stakeholder’s clarification or enquires related to projects
• Assist in UAT test case preparation and coordination
• Conduct User Acceptance Testing (UAT)
• Identify, report and monitor defects for UAT (for SG and Overseas Subsidiaries)
• Liaises with business users and IT team on test results/fixes (for SG and Overseas Subsidiaries)
• Update Regex Watchlist to Netreveal System in Calibration and Production Environment
• Update Normalisation / Match Exclusions (ME) Rules to Production
• Run Hadoop SQL queries for Ops Users (monthly request or ad hoc)
• Manage Pre & Post Fixes for CDD Projects and CRs (for SG and Overseas Subsidiaries) with IT
• Manage UAT Admin rights for GWB Users
• Manual Input entries of SSIC, Info List and Look Up Tables in BAE System (Netreveal) and verifications
• Involves Runbook activities with IT on CRs such as engaging regional users for CRs testing, helping users to upload and verify MSDB (Hadoop), short template and long template testings.
• Systems used: GPRDM, Hadoop, Netreveal
• Group and Legal Compliance

CMOC Swift Operations (Jan 2017 to Feb 2021)

• Being a System Custodian, Daily e-routing of Swift/MEPS messages to respective departments
• Downloading of Business Internet Banking (BIB Letters), reconciliation and courier to Corporate customers
• Signature Verification for departments (e.g Trade Services, Remittance, FX, Loans)
• UAT testing for system migration from old system (MERVA) to new system (AMH) for Western & Eastern Countries Subsidiaries
• Liaising with MAS and AG for Account Payments and Fixed Deposits Placements
• Participating in Yearly Meps+ Contingency Testing
• Ensure MEPS payments reach Remittance, Loan Admin, Custody Services and FX departments for processing for daily various tight cut off timings
• Support SWIFT messages / Broadcast for other department (e.g. Loan Admin, Custody Services, FX, FIG, Trade Services) for processing for daily various tight cut off timings
• AML Sanction – Check incoming SWIFT/MEPS payment messages with HIT LIST were sanctioned. Refer HIT SWIFT/MEPS messages to Group Compliance for clearance (AML Sanction System: Fircrosoft)
• Support Swift Incoming/ Broadcast Messages for UOB Malaysia (Labuan)
• Creation of FILEACT IDs for Transaction Banking users for SG and subsidiaries
• Set Up/Revoke/Deletion of RMA for SG and subsidiaries upon receiving approval from GFIG and KYC Team
• Creation of Swift Net Web Access ID for SG and HK users
• Systems used: MERVA, Alliance Messaging Hub (AMH), Fircrosoft, SwiftNet Browser, Meps+ Browser, Swift.com

Unicard / RORC (UAT Testing) - Aug 2014 to Dec 2016

• Structure test scripts, test plans, test results and generate and check reports for UAT ATM, PIB, Credit Card System projects
• Live Verifications for Projects Implementation
• Cross Training to Other Systems and hands on Projects/CRs of these following systems – PIB, Mobile Cash, CRM, ICH, LCG, TPR, ALT, CMMD and CPF
• Milestones achieved from August 2014 to December 2016: Successful projects implemented: ATM Cards Activation, CDA Industry Project, Quarter Release CRs, RDR Exercise, Purchase Unit Trust via PIB, Credit Cards Payment using Other Banks’ CASA and UOB Vietnam Project (ATM)
• RORC and HOSC
• Systems used: ATM, CDM, BWCIF, RBK, PIB, Mighty, CRM and Cardlink

• To manage external vendors related to the ATM, ATM Plus and CDM machines.
• Engage in meetings and recording meeting minutes with the vendors every fortnightly or monthly.
• Daily BAU reporting to management as well as daily overview of machines performance to send to vendor (e.g. bad actors machines, number of deposit and withdrawal claims, machines daily performance statistics)
• Ad hoc slides presentation slides and analysis of bad actors machines
• Liaise with vendors on measures to improve machines SLAs.
• Email responses to branches and contact centre with regards to machines faulty and liaise with vendors to be on site swiftly to resolve machines faulty.
• Basic knowledge for ATM, ATM Plus and CDM machines functions
• Keep track of faulty machines via banking systems
• Systems used: Intellisor, ATM Monitoring Systems
• Operations & Technology Division
• Electronic Banking Operations – Vendor Management

• Supporting all DBS and POSB Branches for Back End Support
• Monthly transfer of Demand Drafts and advise branches on Demand Drafts issues.
• Input GL entries data into the systems, daily running of report and to send to all the Branches. Balancing of reports daily.
• Reporting of GST to Finance quarterly
• Monthly GLAO Reporting
• Attending to branches queries regarding GL posting entries.
• Daily Reconciliation of GST encashment check for admin fees.
• Ad Hoc administrative duties
• Systems used: E-banking, CICSH, Oracle systems
• GL Team (CBG – Business Operations)
• Claims and Investigation (Technology & Operations)
• Process customer claims for cash jammed at any DBS/POSB cash deposit machines
• Various types of Bill Payments
• Support team in keying manual entries for Reconciliation team, UMC and Expired Checks
• Handling the Functional shared emails from Contact Centre, DBS/POSB branches as well as enquires from external parties
• Investigations on Cash Jammed transactions done by customer on the Cash Deposit Machine
• Investigate various types of ATM Claims such as D2pay, Stop Payment for Wrong Funds Transfer, Cash card Top up, Ezlink Card, etc

• Partial Set of Accounts at the following clients’ offices.
• Software: Navision, SAP and Oracle
• Outsourcing Assignments to Client’s Offices:
• AT&T
• Brush Wellman (S) Pte Ltd
• Visa International
• IBM Singapore Pte Ltd
• National Neuroscience Institute

• Partial Set of Accounts (AR, AP, Billing and Bank Reconciliation)