Ng Wei Jie
Barista
Summary
Adept at customer service and cash handling, I boosted customer satisfaction and loyalty at Fun Toast Pte Ltd through effective complaint resolution and relationship building. Skilled in teamwork and willingness to learn,and excels in fast-paced environments
Detail-oriented individual with exceptional communication and
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Food and Beverage Attendant
Fun Trio Pte Ltd
11.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
Food and Beverage Attendant
Fun Toast Pte Ltd
11.2016 - 05.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Technician-in-Training
Service Communication International Pte Ltd
07.2020 - 10.2020
- Consistently met or exceeded productivity targets while maintaining high-quality workmanship standards.
- Improved system efficiency by conducting regular diagnostics and maintenance tasks on equipment.
- Increased equipment longevity by conducting thorough inspections and identifying potential problems early on.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Higher Nitec In Electronics Engineering - Technician
ITE College East
10 Simei Ave,Singapore 486047 04.2001 -
Nitec In Mechanical Technology - Technician
ITE College Central
2 Ang Mo Kio Dr,Singapore 567720 04.2001 -
GCE 'N' Level -
Peicai Secondary School
10 Serangoon AVE 4,Singapore 556094 04.2001 -
PSLE -
Stamford Primary School
1 Victora Ln,Singapore 198423 04.2001 -
Skills
Customer service
Cash handling
Customer assistance
Payment collection
Time management skills
Customer relations
Records maintenance
Multitasking
Teamwork and collaboration
Patience and composure
Adaptable and flexible
Timeline
Food and Beverage Attendant
Fun Trio Pte Ltd
11.2023 - Current
Technician-in-Training
Service Communication International Pte Ltd
07.2020 - 10.2020
Food and Beverage Attendant
Fun Toast Pte Ltd
11.2016 - 05.2021
Higher Nitec In Electronics Engineering - Technician
ITE College East
04.2001 -
Nitec In Mechanical Technology - Technician
ITE College Central
04.2001 -
GCE 'N' Level -
Peicai Secondary School
04.2001 -
PSLE -
Stamford Primary School
04.2001 -
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