Ng Wee Lee (Willy)
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Assistant Director (promoted in 2023), Environmental Service
Resort World Sentosa
Singapore
03.2018 - Current
- Managing common area, car park and casino's cleaning and maintenance aspect
- Resort wide Pest Management
- Resort wide Waste management
- Managing vendors KPI
- Setting departmental KPI
- Managing departmental budget, OPEX and CAPEX
- Ensure adhere to company policy and procedures
- Involve in Sustainability Management. Well equip with Global Sustainability Tourism Certification.
- Experience in setting up Community Care Facilities (Covid Facilities)
- Patients bedding (cleaning)
- Waste Management (including bio waste)
- Pest Management
- Laundry.
Executive Housekeeper
The Fullerton bay Hotel
10.2014 - 02.2018
- Overseeing housekeeping operation and ensure managing cost properly
- Coordination with all contactor and supplier, include of pest control, toilet hygiene, landscaping and cleaning contactor
- Ensure 100% comply with Forbes Travel Guide standard
- Identify training needs for staff
- Responsible for housekeeping overall performance, and not limited to overall Hotel Operation
- In charge of preventive maintenance project, by coordinating with contractor
- Hygiene audit preparation
- Conducting rooms and PA checking
- Prepare Annual budget (CAPEX and P&L)
- Overall in charge of landscaping surrounding hotel compound
- Meet and greet guest whenever require.
Director of Operation
Metro Housekeeping Partner Pte Ltd
04.2014 - 09.2014
- Setting company policy and procedures
- Business Development
- Prepare budget and managing cost
- Hiring of Management staff, like Executive Housekeeper and Asst Exec Housekeeper
- Meeting client satisfaction
- Consultation services for Hotel
- Business Development
- Overseeing all properties operation
- Company development direction
- Complying with Government requirement on Cleaning Industry.
Executive Housekeeper
The Westin Singapore
06.2013 - 03.2014
- Pre-opening Team
- Coordination with all contactor and supplier, include of pest control, toilet hygiene, landscaping and cleaning contactor
- Purchasing of OS&E and FF&E
- Engage contractor and negotiation on contract term
- SOP set up
- Recruitment and training
- Coordination of handover from contractor
- Hotel room and Public area set up
- Safety and Security management
- Laundry/Valet set up
- Property Maintenance
- Fire and Safety regulation compliance
- Budgeting and Capex
- Departmental performance, in term of cost managing and service index.
Executive Housekeeper
Novotel Singapore Clarke Quay
02.2011 - 04.2013
- Overseeing housekeeping operation and ensure managing cost properly
- Coordination with all contactor and supplier
- Ensure 100% comply with the brand standard
- Identify training needs for staff
- Responsible for housekeeping overall performance
- In charge of preventive maintenance project, by coordinating with contractor
- LRA audit preparation
- Hygiene audit preparation
- Conducting rooms and PA checking.
Executive Housekeeper
The Westin Resort Macau
03.2010 - 01.2011
- Overseeing housekeeping operation and ensure managing cost properly
- All keep brand standard updated
- Conduct training for all level of staff
- Coordination with sales team to achieve high turn over in a timely manner
- LRA audit preparation
- Conducting rooms and PA checking
Assistant Exec. Housekeeper
Resort World Sentosa, Crockford Tower
10.2009 - 02.2010
- Pre-Opening set up
- Mass recruitment
- Budget planning for pre-opening
- Coordination of FF&E item deliver
- Handle hand over from contractor.
Assistant Exec.
The Westin Macau
10.2007 - 09.2009
- Assist Executive Housekeeper in budget planning
- Responsible on overall housekeeping operation
- Training program for all staff
- Conducting PA and rooms checking
- Assisting in sales call.
Assistant Housekeeper
Mandarin Oriental Kuala Lumpur
02.2006 - 08.2007
- Responsible for Housekeeping operation
- Conduct VIP rooms checking
- Coordination with FO on VIP arrival
- Assisting in butler service
- ISO audit preparation
- Brand standard up date.
Assistant Housekeeper
Resort World Bhd, Genting Hotel
04.2003 - 02.2006
- Responsible for Housekeeping Operation
- Conduct inventory check
- Monitoring staff performance.
Floor Supervisor
First World Hotel & Resort World
01.2001 - 04.2003
- Pre opening guest floor operation
- Detail checking on rooms handed over by contractor
- Room set up
- Rooms' cleanliness maintenance.
Room Attendant
Resort World Bhd, Resort Hotel
08.1998 - 06.2000
- Room cleaning and corridor cleaning.
Education
Housekeeping, Hospitality/Tourism/Hotel Management
Taylor College
01.1998
Skills
- Self-Motivated
- Supervision and Leadership
- Interpersonal Communication
- Microsoft Office
- People Management
- Well verse of industrial knowledge
- Resourceful
Personal Qualifications
Professional Certificate, Hospitality/Tourism/Hotel Management, Housekeeping, Taylor College, Pass/Non-gradable, 1998
Reason Of Leaving
Exploring new opportunity and change of environment.
Personal Information
- Age: 44 years old
- Gender: Male
- Marital Status: Married
- Notice Period: 3 Months
- Date of Birth: 01/18/79
- Nationality: Singaporean
References
Mr. Shivan Pillay, Director Of Operation, Four Seasons Resort Koh Samui, +66 61 173 3366 (Thai), +65 8042 8299 (Sg)
Ms. Shirlyn Tan, Director of Housekeeper, JW Marriot Singapore South Beach, +65 9001 1368
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Malay
Timeline
Assistant Director (promoted in 2023), Environmental Service
Resort World Sentosa
03.2018 - Current
Executive Housekeeper
The Fullerton bay Hotel
10.2014 - 02.2018
Director of Operation
Metro Housekeeping Partner Pte Ltd
04.2014 - 09.2014
Executive Housekeeper
The Westin Singapore
06.2013 - 03.2014
Executive Housekeeper
Novotel Singapore Clarke Quay
02.2011 - 04.2013
Executive Housekeeper
The Westin Resort Macau
03.2010 - 01.2011
Assistant Exec. Housekeeper
Resort World Sentosa, Crockford Tower
10.2009 - 02.2010
Assistant Exec.
The Westin Macau
10.2007 - 09.2009
Assistant Housekeeper
Mandarin Oriental Kuala Lumpur
02.2006 - 08.2007
Assistant Housekeeper
Resort World Bhd, Genting Hotel
04.2003 - 02.2006
Floor Supervisor
First World Hotel & Resort World
01.2001 - 04.2003
Room Attendant
Resort World Bhd, Resort Hotel
08.1998 - 06.2000
Housekeeping, Hospitality/Tourism/Hotel Management
Taylor College