Ng Wee Lee (Willy)
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Assistant Director (promoted in 2023), Environmental Service
Resort World Sentosa
03.2018 - Current
- Managing common area, car park and casino's cleaning and maintenance aspect
- Resort wide Pest Management
- Resort wide Waste management
- Managing vendors KPI
- Setting departmental KPI
- Managing departmental budget, OPEX and CAPEX
- Ensure adhere to company policy and procedures
- Involve in Sustainability Management. Well equip with Global Sustainability Tourism Certification.
- Experience in setting up Community Care Facilities (Covid Facilities)
- Patients bedding (cleaning)
- Waste Management (including bio waste)
- Pest Management
- Laundry.
Executive Housekeeper
The Fullerton bay Hotel
10.2014 - 02.2018
- Overseeing housekeeping operation and ensure managing cost properly
- Coordination with all contactor and supplier, include of pest control, toilet hygiene, landscaping and cleaning contactor
- Ensure 100% comply with Forbes Travel Guide standard
- Identify training needs for staff
- Responsible for housekeeping overall performance, and not limited to overall Hotel Operation
- In charge of preventive maintenance project, by coordinating with contractor
- Hygiene audit preparation
- Conducting rooms and PA checking
- Prepare Annual budget (CAPEX and P&L)
- Overall in charge of landscaping surrounding hotel compound
- Meet and greet guest whenever require.
Director of Operation
Metro Housekeeping Partner Pte Ltd
04.2014 - 09.2014
- Setting company policy and procedures
- Business Development
- Prepare budget and managing cost
- Hiring of Management staff, like Executive Housekeeper and Asst Exec Housekeeper
- Meeting client satisfaction
- Consultation services for Hotel
- Business Development
- Overseeing all properties operation
- Company development direction
- Complying with Government requirement on Cleaning Industry.
Executive Housekeeper
The Westin Singapore
06.2013 - 03.2014
- Pre-opening Team
- Coordination with all contactor and supplier, include of pest control, toilet hygiene, landscaping and cleaning contactor
- Purchasing of OS&E and FF&E
- Engage contractor and negotiation on contract term
- SOP set up
- Recruitment and training
- Coordination of handover from contractor
- Hotel room and Public area set up
- Safety and Security management
- Laundry/Valet set up
- Property Maintenance
- Fire and Safety regulation compliance
- Budgeting and Capex
- Departmental performance, in term of cost managing and service index.
Executive Housekeeper
Novotel Singapore Clarke Quay
02.2011 - 04.2013
- Overseeing housekeeping operation and ensure managing cost properly
- Coordination with all contactor and supplier
- Ensure 100% comply with the brand standard
- Identify training needs for staff
- Responsible for housekeeping overall performance
- In charge of preventive maintenance project, by coordinating with contractor
- LRA audit preparation
- Hygiene audit preparation
- Conducting rooms and PA checking.
Executive Housekeeper
The Westin Resort Macau
03.2010 - 01.2011
- Overseeing housekeeping operation and ensure managing cost properly
- All keep brand standard updated
- Conduct training for all level of staff
- Coordination with sales team to achieve high turn over in a timely manner
- LRA audit preparation
- Conducting rooms and PA checking
Assistant Exec. Housekeeper
Resort World Sentosa, Crockford Tower
10.2009 - 02.2010
- Pre-Opening set up
- Mass recruitment
- Budget planning for pre-opening
- Coordination of FF&E item deliver
- Handle hand over from contractor.
Assistant Exec.
The Westin Macau
10.2007 - 09.2009
- Assist Executive Housekeeper in budget planning
- Responsible on overall housekeeping operation
- Training program for all staff
- Conducting PA and rooms checking
- Assisting in sales call.
Assistant Housekeeper
Mandarin Oriental Kuala Lumpur
02.2006 - 08.2007
- Responsible for Housekeeping operation
- Conduct VIP rooms checking
- Coordination with FO on VIP arrival
- Assisting in butler service
- ISO audit preparation
- Brand standard up date.
Assistant Housekeeper
Resort World Bhd, Genting Hotel
04.2003 - 02.2006
- Responsible for Housekeeping Operation
- Conduct inventory check
- Monitoring staff performance.
Floor Supervisor
First World Hotel & Resort World
01.2001 - 04.2003
- Pre opening guest floor operation
- Detail checking on rooms handed over by contractor
- Room set up
- Rooms' cleanliness maintenance.
Room Attendant
Resort World Bhd, Resort Hotel
08.1998 - 06.2000
- Room cleaning and corridor cleaning.
Education
Housekeeping, Hospitality/Tourism/Hotel Management
Taylor College
01.1998
Skills
- Self-Motivated
- Supervision and Leadership
- Interpersonal Communication
- Microsoft Office
- People Management
- Well verse of industrial knowledge
- Resourceful
Personal Qualifications
Professional Certificate, Hospitality/Tourism/Hotel Management, Housekeeping, Taylor College, Pass/Non-gradable, 1998
Reason Of Leaving
Exploring new opportunity and change of environment.
Personal Information
- Age: 44 years old
- Gender: Male
- Marital Status: Married
- Notice Period: 3 Months
- Date of Birth: 01/18/79
- Nationality: Singaporean
References
Mr. Shivan Pillay, Director Of Operation, Four Seasons Resort Koh Samui, +66 61 173 3366 (Thai), +65 8042 8299 (Sg)
Ms. Shirlyn Tan, Director of Housekeeper, JW Marriot Singapore South Beach, +65 9001 1368
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Malay
Timeline
Assistant Director (promoted in 2023), Environmental Service
Resort World Sentosa
03.2018 - Current
Executive Housekeeper
The Fullerton bay Hotel
10.2014 - 02.2018
Director of Operation
Metro Housekeeping Partner Pte Ltd
04.2014 - 09.2014
Executive Housekeeper
The Westin Singapore
06.2013 - 03.2014
Executive Housekeeper
Novotel Singapore Clarke Quay
02.2011 - 04.2013
Executive Housekeeper
The Westin Resort Macau
03.2010 - 01.2011
Assistant Exec. Housekeeper
Resort World Sentosa, Crockford Tower
10.2009 - 02.2010
Assistant Exec.
The Westin Macau
10.2007 - 09.2009
Assistant Housekeeper
Mandarin Oriental Kuala Lumpur
02.2006 - 08.2007
Assistant Housekeeper
Resort World Bhd, Genting Hotel
04.2003 - 02.2006
Floor Supervisor
First World Hotel & Resort World
01.2001 - 04.2003
Room Attendant
Resort World Bhd, Resort Hotel
08.1998 - 06.2000
Housekeeping, Hospitality/Tourism/Hotel Management
Taylor College
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