NGWE SOE
HGV WORKSHOP MANAGER
Summary
Accomplished HGV Workshop Manager with a proven track record at Scantruck Engineering Pte Ltd, specializing in leadership and workshop organization. Excelled in enhancing customer satisfaction and mentoring teams for optimal productivity. Skilled in equipment maintenance and troubleshooting, achieving high customer ratings and maintaining budget requirements.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
HGV WORKSHOP MANAGER
SCANTRUCK ENGINEERING PTE LTD
04.2019 - Current
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Maintained workshop activities in line with budget requirements.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led team of technicians for optimal productivity and job satisfaction.
ACTING SERVICE MANAGER
HOE HENG PTE LTD
03.2018 - 04.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
SERVICE ENGINEER / ASSISTANCE WORKSHOP MANAGER
EPHRAIM ENGINEERING PTE LTD
06.2015 - 02.2018
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
SENIOR WORKSHOP EXECUTIVE
SCANTRUCK ENGINEERING PTE LTD
07.2012 - 06.2015
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within organization.
SERVICE ADVISOR / BREAKDOWN TEAM LEADER
SCANTRUCK ENGINEERING PTE LTD
08.2011 - 07.2012
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
ENGINEERING DIPLOMA - MECHANICAL POWER ENGINEERING
G.T.I (HINTHADA)
HINTHADA, BURMA 08.1995 - 09.1998
Skills
Leadership and staff management
Workshop organization
Scheduling and project planning
Maintenance management
Equipment maintenance and troubleshooting
Safety and compliance
Customer relationship management
Risk management and problem solving
Budgeting and financial management
Learning about new technologies
Now a day, every year new technologies have developed, I am interesting to learn what new technologies are installed to vehicles, what are the functions and purpose of installing.
Timeline
HGV WORKSHOP MANAGER
SCANTRUCK ENGINEERING PTE LTD
04.2019 - Current
ACTING SERVICE MANAGER
HOE HENG PTE LTD
03.2018 - 04.2019
SERVICE ENGINEER / ASSISTANCE WORKSHOP MANAGER
EPHRAIM ENGINEERING PTE LTD
06.2015 - 02.2018
SENIOR WORKSHOP EXECUTIVE
SCANTRUCK ENGINEERING PTE LTD
07.2012 - 06.2015
SERVICE ADVISOR / BREAKDOWN TEAM LEADER
SCANTRUCK ENGINEERING PTE LTD
08.2011 - 07.2012
ENGINEERING DIPLOMA - MECHANICAL POWER ENGINEERING
G.T.I (HINTHADA)
08.1995 - 09.1998